简介
The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In additionto easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPointT presentations and electronic copies of all supporting material featured in the book. New Supervisor Training helps new and experienced supervisors make the transition from individual contributor to leader with ready-made training tools and materials. This guide includes sections on interactive training, evaluation and improvement and provides key skills to new leaders. Contains exercises, handouts, assessments and tools to help you: .set up supervisor training in record time .provide key skills to new leaders .become a more effective and efficient facilitator .ensure training is on target and gets results"Jones and Chen share a wealth of practical experience aimed at the realities of becoming and succeeding as a newsupervisor. This is required reading for trainers." Ed Oxford, Vice President and Director, Leadership, Learning and Performance, Commercial, Government and Industrial Solutions Sector, Motorola, Inc. Other books in this series: Leadership Training, Customer Service Training, New Employee Orientation Training, Leading Change Training. Practical hands-on guide offers all the exercises, handouts and presentations you need to develop effective training programmes 'Workshop' approach helps you quickly and easily develop training in key business areas Includes a companion CD-ROM.
目录
Cover 1
New Supervisor Training 4
Contents 8
Preface 12
About the Authors 14
Chapter 1 INTRODUCTION: HOW TO USE THIS BOOK EFFECTIVELY 16
Realities of Training New Supervisors 17
The Top 10 Mistakes Made by New Supervisors 18
How to Use This Workbook Most Effectively 20
What This Workbook Includes 22
Icons 23
Chapter 2 ASSESSING THE LEARNING NEEDS OF NEW SUPERVISORS 26
Methods for Needs Assessment 26
General Warnings and Caveats 27
Two Key Resources for Needs Assessment 28
Using Focus Groups to Assess Training Needs 29
Chapter 3 DESIGNING INTERACTIVE TRAINING FOR NEW SUPERVISORS 34
Principles of Adult Learning 34
Using the Sample Designs to Create Successful Trainings 36
Tips on Designing Effective Training for New Supervisors 37
Chapter 4 FACILITATING NEW SUPERVISOR TRAINING 40
What Is a Facilitator? 40
Experiential Learning 41
THE FIVE PHASES OF THE EXPERIENTIAL LEARNING CYCLE 41
Debriefing Experiential Learning 43
PUBLISHING 43
PROCESSING 44
GENERALIZING 44
APPLYING 44
Creating the Learning Environment 45
What to Do Next 46
Chapter 5 EVALUATING AND IMPROVING NEW SUPERVISOR TRAINING 48
Why Bother Evaluating? 48
The Classic Levels of Training Evaluation 49
Instruments for Evaluation in This Workbook 50
Improving Training for New Supervisors 51
What to Do Next 52
Chapter 6 NEW SUPERVISOR TRAINING FOR INDIVIDUALS AND SMALL GROUPS (1\u20132陆 HOURS) 54
Individual Training 54
OBJECTIVES 54
WHEN TO USE AN INDIVIDUAL TRAINING SESSION 55
CHOOSING THE CONTENT 55
STEP-BY-STEP PREPARATION AND DELIVERY 56
SAMPLE AGENDA 57
Small Group Training 57
OBJECTIVES 57
WHEN TO USE A SMALL GROUP TRAINING SESSION 57
CHOOSING THE CONTENT 57
STEP-BY-STEP PREPARATION AND DELIVERY 58
SAMPLE AGENDA 59
Chapter 7 HALF-DAY SESSION (3\u20134 HOURS) 60
Half-Day Training Sessions 60
OBJECTIVES 60
WHEN TO USE A HALF-DAY TRAINING SESSION 60
CHOOSING THE CONTENT 61
STEP-BY-STEP PREPARATION AND DELIVERY 61
Half-Day Agenda One 62
SAMPLE AGENDA ONE 63
Half-Day Agenda Two 63
SAMPLE AGENDA TWO 64
Half-Day Agenda Three 64
SAMPLE AGENDA THREE 64
Chapter 8 FULL-DAY SESSION 66
OBJECTIVES 67
WHEN TO USE A FULL-DAY TRAINING SESSION 67
CHOOSING THE CONTENT 67
STEP-BY-STEP PREPARATION AND DELIVERY 68
Full-Day Agenda One 69
SAMPLE AGENDA ONE 70
Full-Day Agenda Two 71
SAMPLE AGENDA TWO 72
Chapter 9 MULTI-DAY SESSION 74
OBJECTIVES 75
WHEN TO USE A MULTI-DAY TRAINING SESSION 75
CHOOSING THE CONTENT 75
STEP-BY-STEP PREPARATION AND DELIVERY 76
Sample Agenda 77
SAMPLE AGENDA: DAY ONE 78
SAMPLE AGENDA: DAY TWO 79
SAMPLE AGENDA: DAY THREE 80
Chapter 10 CONTENT MODULES 82
Using Content Modules 82
Modules Presented 83
Coaching Module (75 minutes) 85
STEP-BY-STEP DELIVERY 85
KEY POINTS 85
DISCUSSION QUESTIONS 87
MATERIALS USED IN THIS MODULE 87
Training Instruments 87
PowerPoint Presentation 87
Delegation Module (50 minutes) 89
STEP-BY-STEP DELIVERY 89
KEY POINTS 89
DISCUSSION QUESTIONS 90
MATERIALS USED IN THIS MODULE 90
Trust and Delegation Exercise 90
PowerPoint Presentation 91
Learning Opportunities Module (45 minutes) 92
STEP-BY-STEP DELIVERY 92
KEY POINTS 92
DISCUSSION QUESTIONS 92
MATERIALS USED IN THIS MODULE 92
Training Instrument 92
Learning Partners Module (15\u201360 minutes, depending on number of participants) 93
STEP-BY-STEP DELIVERY 93
KEY POINTS 93
MATERIALS USED IN THIS MODULE 93
Introduction Exercise 93
Motivation Module (75 minutes) 94
STEP-BY-STEP DELIVERY 94
KEY POINTS 94
DISCUSSION QUESTIONS 95
MATERIALS USED IN THIS MODULE 95
Values and Beliefs Exercise 95
PowerPoint Presentation 95
Teamwork Module (2录\u20134录 hours) 96
STEP-BY-STEP DELIVERY 96
KEY POINTS 96
DISCUSSION QUESTIONS 97
MATERIALS USED IN THIS MODULE 97
PowerPoint Presentation 97
Structured Experiences 97
Visioning Module (90 minutes) 98
STEP-BY-STEP DELIVERY 98
KEY POINTS 98
DISCUSSION QUESTIONS 100
MATERIALS USED IN THIS MODULE 100
Structured Experience 100
PowerPoint Presentation 100
Chapter 11 TRAINING INSTRUMENTS AND TOOLS 106
Training Instruments and Tools 106
Instruments and Tools Presented 107
Instrument 11\u20131: Trainer Competencies 109
RATIONALE 109
Tool 11\u20131: Trainer's Action Plan for Professional Improvement 115
Instrument 11\u20132: Structured Interview Protocol for Assessing the Learning Needs of New Supervisors 117
Instrument 11\u20133: Self-Assessment for New Supervisors 120
RATIONALE 120
Tool 11\u20132: New Supervisor's Action Plan for Self-Improvement 128
Instrument 11\u20134: Coaching Skills and Practices Assessment 130
RATIONALE 130
Tool 11\u20133: Action Plan for Self-Improvement in Coaching Skills 134
Instrument 11\u20135: Supervisor Training Follow-Up Assessment 136
Chapter 12 STRUCTURED EXPERIENCES 146
Structured Experiences Presented 147
Structured Experience 12\u20131: Alpha Beta 149
GOALS 149
MATERIALS 149
TIME 149
SET-UP 149
INSTRUCTIONS FOR THE FACILITATOR 150
DEBRIEFING 151
KEY POINTS 151
INSTRUCTIONS FOR PARTICIPANTS 152
Structured Experience 12\u20132: Balloon Sculpture 160
GOALS 160
MATERIALS 160
TIME 160
INSTRUCTIONS FOR FACILITATORS 160
DEBRIEFING 161
KEY POINTS 161
INSTRUCTIONS FOR OBSERVERS 162
Structured Experience 12\u20133: Caterpillar Race 164
GOALS 164
MATERIALS 164
TIME 164
SET-UP 164
INSTRUCTIONS FOR FACILITATORS 164
DEBRIEFING 165
DEBRIEFING INSTRUCTIONS 165
Structured Experience 12\u20134: Distance Teaming 167
GOALS 167
MATERIALS 167
TIME 167
INSTRUCTIONS FOR FACILITATORS 167
DEBRIEFING 169
Structured Experience 12\u20135: Federal Reserve 171
GOAL 171
MATERIALS 171
TIME 171
INSTRUCTIONS FOR FACILITATORS 171
DEBRIEFING 171
INSTRUCTIONS FOR PARTICIPANTS 172
Structured Experience 12\u20136: Paper Tower 176
GOALS 176
MATERIALS 176
TIME 176
INSTRUCTIONS FOR FACILITATORS 176
DEBRIEFING 177
KEY POINTS 177
INSTRUCTIONS FOR OBSERVERS 178
Structured Experience 12\u20137: Peer Feedback 180
GOALS 180
TIME 180
INSTRUCTIONS FOR FACILITATORS 180
DEBRIEFING 181
Appendix USING THE COMPACT DISC 184
Contents of the CD 184
Computer Requirements 184
Printing from the CD 185
TEXT FILES 185
POWERPOINT SLIDES 186
Adapting the PowerPoint Slides 186
Showing the PowerPoint Presentations 186
References 190
New Supervisor Training 4
Contents 8
Preface 12
About the Authors 14
Chapter 1 INTRODUCTION: HOW TO USE THIS BOOK EFFECTIVELY 16
Realities of Training New Supervisors 17
The Top 10 Mistakes Made by New Supervisors 18
How to Use This Workbook Most Effectively 20
What This Workbook Includes 22
Icons 23
Chapter 2 ASSESSING THE LEARNING NEEDS OF NEW SUPERVISORS 26
Methods for Needs Assessment 26
General Warnings and Caveats 27
Two Key Resources for Needs Assessment 28
Using Focus Groups to Assess Training Needs 29
Chapter 3 DESIGNING INTERACTIVE TRAINING FOR NEW SUPERVISORS 34
Principles of Adult Learning 34
Using the Sample Designs to Create Successful Trainings 36
Tips on Designing Effective Training for New Supervisors 37
Chapter 4 FACILITATING NEW SUPERVISOR TRAINING 40
What Is a Facilitator? 40
Experiential Learning 41
THE FIVE PHASES OF THE EXPERIENTIAL LEARNING CYCLE 41
Debriefing Experiential Learning 43
PUBLISHING 43
PROCESSING 44
GENERALIZING 44
APPLYING 44
Creating the Learning Environment 45
What to Do Next 46
Chapter 5 EVALUATING AND IMPROVING NEW SUPERVISOR TRAINING 48
Why Bother Evaluating? 48
The Classic Levels of Training Evaluation 49
Instruments for Evaluation in This Workbook 50
Improving Training for New Supervisors 51
What to Do Next 52
Chapter 6 NEW SUPERVISOR TRAINING FOR INDIVIDUALS AND SMALL GROUPS (1\u20132陆 HOURS) 54
Individual Training 54
OBJECTIVES 54
WHEN TO USE AN INDIVIDUAL TRAINING SESSION 55
CHOOSING THE CONTENT 55
STEP-BY-STEP PREPARATION AND DELIVERY 56
SAMPLE AGENDA 57
Small Group Training 57
OBJECTIVES 57
WHEN TO USE A SMALL GROUP TRAINING SESSION 57
CHOOSING THE CONTENT 57
STEP-BY-STEP PREPARATION AND DELIVERY 58
SAMPLE AGENDA 59
Chapter 7 HALF-DAY SESSION (3\u20134 HOURS) 60
Half-Day Training Sessions 60
OBJECTIVES 60
WHEN TO USE A HALF-DAY TRAINING SESSION 60
CHOOSING THE CONTENT 61
STEP-BY-STEP PREPARATION AND DELIVERY 61
Half-Day Agenda One 62
SAMPLE AGENDA ONE 63
Half-Day Agenda Two 63
SAMPLE AGENDA TWO 64
Half-Day Agenda Three 64
SAMPLE AGENDA THREE 64
Chapter 8 FULL-DAY SESSION 66
OBJECTIVES 67
WHEN TO USE A FULL-DAY TRAINING SESSION 67
CHOOSING THE CONTENT 67
STEP-BY-STEP PREPARATION AND DELIVERY 68
Full-Day Agenda One 69
SAMPLE AGENDA ONE 70
Full-Day Agenda Two 71
SAMPLE AGENDA TWO 72
Chapter 9 MULTI-DAY SESSION 74
OBJECTIVES 75
WHEN TO USE A MULTI-DAY TRAINING SESSION 75
CHOOSING THE CONTENT 75
STEP-BY-STEP PREPARATION AND DELIVERY 76
Sample Agenda 77
SAMPLE AGENDA: DAY ONE 78
SAMPLE AGENDA: DAY TWO 79
SAMPLE AGENDA: DAY THREE 80
Chapter 10 CONTENT MODULES 82
Using Content Modules 82
Modules Presented 83
Coaching Module (75 minutes) 85
STEP-BY-STEP DELIVERY 85
KEY POINTS 85
DISCUSSION QUESTIONS 87
MATERIALS USED IN THIS MODULE 87
Training Instruments 87
PowerPoint Presentation 87
Delegation Module (50 minutes) 89
STEP-BY-STEP DELIVERY 89
KEY POINTS 89
DISCUSSION QUESTIONS 90
MATERIALS USED IN THIS MODULE 90
Trust and Delegation Exercise 90
PowerPoint Presentation 91
Learning Opportunities Module (45 minutes) 92
STEP-BY-STEP DELIVERY 92
KEY POINTS 92
DISCUSSION QUESTIONS 92
MATERIALS USED IN THIS MODULE 92
Training Instrument 92
Learning Partners Module (15\u201360 minutes, depending on number of participants) 93
STEP-BY-STEP DELIVERY 93
KEY POINTS 93
MATERIALS USED IN THIS MODULE 93
Introduction Exercise 93
Motivation Module (75 minutes) 94
STEP-BY-STEP DELIVERY 94
KEY POINTS 94
DISCUSSION QUESTIONS 95
MATERIALS USED IN THIS MODULE 95
Values and Beliefs Exercise 95
PowerPoint Presentation 95
Teamwork Module (2录\u20134录 hours) 96
STEP-BY-STEP DELIVERY 96
KEY POINTS 96
DISCUSSION QUESTIONS 97
MATERIALS USED IN THIS MODULE 97
PowerPoint Presentation 97
Structured Experiences 97
Visioning Module (90 minutes) 98
STEP-BY-STEP DELIVERY 98
KEY POINTS 98
DISCUSSION QUESTIONS 100
MATERIALS USED IN THIS MODULE 100
Structured Experience 100
PowerPoint Presentation 100
Chapter 11 TRAINING INSTRUMENTS AND TOOLS 106
Training Instruments and Tools 106
Instruments and Tools Presented 107
Instrument 11\u20131: Trainer Competencies 109
RATIONALE 109
Tool 11\u20131: Trainer's Action Plan for Professional Improvement 115
Instrument 11\u20132: Structured Interview Protocol for Assessing the Learning Needs of New Supervisors 117
Instrument 11\u20133: Self-Assessment for New Supervisors 120
RATIONALE 120
Tool 11\u20132: New Supervisor's Action Plan for Self-Improvement 128
Instrument 11\u20134: Coaching Skills and Practices Assessment 130
RATIONALE 130
Tool 11\u20133: Action Plan for Self-Improvement in Coaching Skills 134
Instrument 11\u20135: Supervisor Training Follow-Up Assessment 136
Chapter 12 STRUCTURED EXPERIENCES 146
Structured Experiences Presented 147
Structured Experience 12\u20131: Alpha Beta 149
GOALS 149
MATERIALS 149
TIME 149
SET-UP 149
INSTRUCTIONS FOR THE FACILITATOR 150
DEBRIEFING 151
KEY POINTS 151
INSTRUCTIONS FOR PARTICIPANTS 152
Structured Experience 12\u20132: Balloon Sculpture 160
GOALS 160
MATERIALS 160
TIME 160
INSTRUCTIONS FOR FACILITATORS 160
DEBRIEFING 161
KEY POINTS 161
INSTRUCTIONS FOR OBSERVERS 162
Structured Experience 12\u20133: Caterpillar Race 164
GOALS 164
MATERIALS 164
TIME 164
SET-UP 164
INSTRUCTIONS FOR FACILITATORS 164
DEBRIEFING 165
DEBRIEFING INSTRUCTIONS 165
Structured Experience 12\u20134: Distance Teaming 167
GOALS 167
MATERIALS 167
TIME 167
INSTRUCTIONS FOR FACILITATORS 167
DEBRIEFING 169
Structured Experience 12\u20135: Federal Reserve 171
GOAL 171
MATERIALS 171
TIME 171
INSTRUCTIONS FOR FACILITATORS 171
DEBRIEFING 171
INSTRUCTIONS FOR PARTICIPANTS 172
Structured Experience 12\u20136: Paper Tower 176
GOALS 176
MATERIALS 176
TIME 176
INSTRUCTIONS FOR FACILITATORS 176
DEBRIEFING 177
KEY POINTS 177
INSTRUCTIONS FOR OBSERVERS 178
Structured Experience 12\u20137: Peer Feedback 180
GOALS 180
TIME 180
INSTRUCTIONS FOR FACILITATORS 180
DEBRIEFING 181
Appendix USING THE COMPACT DISC 184
Contents of the CD 184
Computer Requirements 184
Printing from the CD 185
TEXT FILES 185
POWERPOINT SLIDES 186
Adapting the PowerPoint Slides 186
Showing the PowerPoint Presentations 186
References 190
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