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简介
《实用酒店英语/全国高等职业教育旅游大类专业规划教材》从涉外旅游专业学生将来实际工作需要出发，根据涉外酒店，特别是五星级酒店对从业人员的需求特点进行编写，目的是培养学生酒店英语工作技能。《实用酒店英语/全国高等职业教育旅游大类专业规划教材》按照酒店岗位功能，分为前台服务、客房服务、餐饮服务和其他服务四个部分，以内容实用、情境详尽、双语结合、行动导向、实践性强为特点，通过各个模块的综合实践，提高酒店从业人员的实用英语职业技能，例如酒店英语服务实际操作技能，酒店英语礼仪服务得体应用的能力，用英语与客人交流沟通、处理投诉、解决突发事件的应变能力，以及用英语进行个性化服务的创新能力。
目录
Part One Front Desk
Task 1 Room Reservation
Task 2 Reception
Task 3 Bell Service
Task 4 Accompanying the Guests to Rooms
Task 5 Information Service
Task 6 Exchanging Money
Task 7 Complaints
Task 8 Check-out
Part Two Rousekeeping
Task 1 Cleaning the Room
Task 2 Maintenance
Task 3 Laundry Service
Task 4 Room Service
Task 5 Emergency
Part Three Food and Beverage
Task 1 Booking a Table
Task 2 Greeting and Farewell
Task 3 Taking Orders
Task 4 Bar Service
Part Four Other Service
Task 1 Business Center
Task 2 Health and Recreation Center
Task 3 Shopping Center
Task 5 At the Cloakroom
Appendix Ⅰ Writing in Everyday Work
Appendix Ⅱ Vocabulary and Terms
Appendix Ⅲ Sample Test Paper
Reference
Task 1 Room Reservation
Task 2 Reception
Task 3 Bell Service
Task 4 Accompanying the Guests to Rooms
Task 5 Information Service
Task 6 Exchanging Money
Task 7 Complaints
Task 8 Check-out
Part Two Rousekeeping
Task 1 Cleaning the Room
Task 2 Maintenance
Task 3 Laundry Service
Task 4 Room Service
Task 5 Emergency
Part Three Food and Beverage
Task 1 Booking a Table
Task 2 Greeting and Farewell
Task 3 Taking Orders
Task 4 Bar Service
Part Four Other Service
Task 1 Business Center
Task 2 Health and Recreation Center
Task 3 Shopping Center
Task 5 At the Cloakroom
Appendix Ⅰ Writing in Everyday Work
Appendix Ⅱ Vocabulary and Terms
Appendix Ⅲ Sample Test Paper
Reference
English for hotel situations
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