21世纪立体化高职高专规划教材·财经系列/酒店英语:1

Unit 1 Reservation
　Section A Warming—up
　Section B Listening
　Section C Speaking
　Section D Reading
　Section E Competence Development
　Section F Tips
Unit 2 Checking in
　Section A Warming—up
　Section B Listening
　Section C Speaking
　Section D Reading
　Section E Competence Development
　Section F Tips
Unit 3 Bell Service
　Section A Warming—up
　Section B Listening
　Section C Speaking
　Section D Reading
　Section E Competence Development
　Section F Tips
Unit 4 Operator Service
　Section A Warming—up
　Section B Listening
　Section C Speaking
　Section D Reading
　Section E Competence Development
　Section F Tips
Unit 5 Business Service
　Section A Warming—up
　Section B Listening
　Section C Speaking
　Section D Reading
　Section E Competence Development
　Section F Tips
Unit 6 Business Service
　Section A Warming—up
　Section B Listening
　Section C Speaking
　Section D Reading
　Section E Competence Development
　Section F Tips
Unit 7 Complaints Settlement
　Section A Warming—up
　Section B Listening
　Section C Speaking
　Section D Reading
　Section E Competence Development
　Section F Tips
Unit 8 Laundry Service
　Section A Warming—up
　Section B Listening
　Section C Speaking
　Section D Reading
　Section E Competence Development
　Section F Tips
Unit 9 Turn—down Service
　Section A Warming—up
　Section B Listening
　Section C Speaking
　Section D Reading
　Section E Competence Development
　Section F Tips
Unit 10 Maintenance Service
　Section A Warming—up
　Section B Listening
　Section C Speaking
　Section D Reading
　Section E Competence Development
　Section F Tips
Appendix
References