接待英语应急一本通

接待准备工作　Preparing a Reception
　了解客人基本情况Gathering Basic Information
　拟定接待方案Planning a Reception
　报审方案Reporting a Plan
　询问预约Asking for an Appointment
　预告及办理预支手续Advance Notice＆Advance
　为客人预订返程机票或车票Booking Return Tickets for Guests
接待实务　Practice of Reception
　访客接待
　　电话接待Receiving Phone Calls
　　询问来客身份及目的Asking for the Guest’S Identity and Purpose．
　　请示意见Asking for Instructions
　　拒绝来访Declining a Visit
　　接待访客Receiving a Guest
　　询问推销内容Inquiring the Content of the Sales
　　建立合作关系Establishing Cooperative Relationship
　　向访客介绍同事Introducing Colleagues to the Visitor
　　介绍公司概况Brief Introduction of Company
　　进行技术交流Technical Exchanges
　　送别客户Seeing off Guests
　　邀请回访Asking for Revisit
　外事接待
　　机场接机Airport Pick—up
　　相互介绍Introducing Each Other
　　过海关Passing the Customs
　　行程安排Travel Arrangements
　　路上闲聊Chat on the way
　　办理宾馆入住手续Hotel Check in
　　客房服务Housekeepin9
　　陪同领导视察Accompanying with Leaders for Inspection
　　介绍公司近况Introducing Company Recent Situation
　　介绍最新产品Introducing New Product
　　接风宴会讲话Speech on Welcome Banquet
　　接风宴上0n Welcome Baniluet
　　送别宴会讲话Speech on Farewell Banquet
　　送别宴上0n Farewell Banquet
　　赠送礼物Presenting Gifts
　　邀请再访Inviting Guests to Come Again
　　机场告别Farewell at Airport
　　其他接待实务
　　陪客户购物Shopping with Clients
　　陪客户观光Sightseeing with Clients
　　陪客户用餐Dinner with Clients
　　陪同客户安检Accompanying with Clients for Security Check
　　客户投诉Customer Complaint
　　售后服务After—Sales Service
　　电话推销Telephone Product Promotion
接待幕后工作Reception Work Behind the Scene
报账Rendering an Account
保存客户资料Keeping Guest Profile
保存接待事务资料Keeping Receiving Affairs Profile．
附录A：接待礼仪集锦
附录B：接待技巧集绵