新手学外贸函电一本通

CHAP01外贸函电基础知识

PART1外贸ForeignTrade/2

Unit1常用术语EssentialTerms/2

Unit2成本加运费CostandFreight/3

Unit3外贸一般流程GeneralProcessofForeignTrade/5

PART2外贸函电常用术语EssentialTermsofForeignTradeLetters/7

Unit1共同海损GeneralAverage/7

Unit2水渍险WithParticularAverage/8

Unit3付款交单DocumentsAgainstPayments/9

Unit4即期汇票DemandDraft/10

Unit5装货单ShippingOrder/10

Unit6其他外贸函电术语OtherForeignTradeTerms/11

PART3外贸函电ForeignTradeLetters/12

Unit1信封和信头EnvelopeandHeading/12

Unit2存盘号、日期和封内地址Reference,DateandInsideAddress/13

Unit3经办人、称呼和主题Operator,SalutationandSubject/14

Unit4正文和结尾TheBodyandTheEnding/16

Unit5敬语和落款ComplimentaryClosingandSignature/17

Unit6抄送、附件和附言CarbonCopy,AttachmentandPostscript/18

Unit7外贸函电的格式FormatofForeignTradeLetter/19

CHAP02发展客户拉业务

PART1资信调查函电CreditInvestigationLetter/24

Unit1写作技巧WritingSkills/24

Unit2资信调查函CreditSurveyLetter/25

Unit3资信调查回函LetterofCreditInformation/28

PART2预约会面函电AppointmentLetter/32

Unit1邀请客户会面RequestingBusinessAppointment/32

Unit2确定时间地点DeterminingtheTimeandPlace/35

Unit3取消会面CancellingaMeeting/37

PART3会面后的跟进工作FollowUpAfterMeeting/39

Unit1跟进合作伙伴的意愿FollowUpPartners'Will/39

Unit2展会邀请ContactingBeforeFairs/41

Unit3展会后的联络往来ContactingAfterFairs/43

CHAP03开发信与促销信

PART1开发信SalesLetter/48

Unit1拓展潜在客户DevelopingPotentialCustomers/48

Unit2介绍优势IntroducingAdvantages/50

Unit3突出专业素养HighlightingSpecialty/53

PART2促销信PromotionLetter/56

Unit1促销注意事项PromotionalNotes/56

Unit2写作技巧WritingSkills/58

Unit3写促销信WritingaPromotionLetter/59

PART3代理函电AgentLetter/62

Unit1物色代理商LookingForAgents/62

Unit2代理邀约AgentsOffer/65

Unit3代理申请AgentApplication/70

Unit4欢迎新代理WelcomeNewAgent/75

CHAP04订单操作函电

PART1询盘函电InquiryLetter/78

Unit1普通询盘AGeneralInquiry/78

Unit2具体询盘ASpecificInquiry/81

Unit3回复无效的询盘ResponsetoanInvalidInquiry/83

Unit4回复目的不明的询盘ResponsetoanUnknownInquiry/86

Unit5客户各种问题的解答AnsweringCustomer'sQuestions/88

PART2发盘函电OfferLetter/90

Unit1发盘术语TermsofOffer/90

Unit2发盘注意事项NotesofOffer/91

Unit3实盘和虚盘FirmOfferandNon-firmOffer/93

Unit4回复客户的询价RensponsetoCustomerEnquiry/97

Unit5主动给客户发盘TaketheInitiativetoOfferCustomers/101

PART3还盘函电Counter-offerLetter/103

Unit1受盘人提出新发盘TheOffereeMadeaNewOffer/103

Unit2对还盘的答复AnswertoaCounter-offer/105

Unit3拒绝客户的要求RejectingCustomers'Requests/109

PART4其他函电OtherLetter/112

Unit1通知客户价格调整InformingCustomerofPriceAdjustment/112

Unit2商定佣金CommissionDiscussion/115

CHAP05接受与签约函电

PART1建立合作关系CreateaPartnership/120

Unit1客户接受发盘OfferAcceptance/120

Unit2开具形式发票SendingPI/122

Unit3订单确认函OrderConfirmationLetter/124

Unit4感谢客户订货ThankYouforLetterofOrder/128

PART2签约成交函LetterofSigning/130

Unit1邀请签约InvitationtoSignUp/130

Unit2确认收到合同ContractReceivedConfirmation/133

Unit3合同条款ContractClauses/135

PART3生产前准备Pre-productionpreparation/138

Unit1准备样品PreparingSamples/138

Unit2向供应商下单PlacingOrdertoVendor/144

CHAP06生产与装运函电

PART1跟踪生产过程TrackingProductionProcess/148

Unit1产前变动PreproductionVariation/148

Unit2告知客户生产情况AdvisingtheProductionStatus/151

Unit3第三方验厂FactoryAudit/154

Unit4请第三方验货Applying3rdPartyforInspection/159

Unit5未通过验货FailureinInspection/162

Unit6申请重验RequestingaRe-inspection/164

PART2装运环节ShippingLinks/166

Unit1讨论装运细节ShippingDetailsDiscussion/166

Unit2告知客户装运情况KeepingCustomerInformedofShipmentStatus/170

CHAP07支付结算和信用证

PART1支付结算事宜PaymentandSettlementMatters/176

Unit1提供单据并催款DocumentarySubmissionandPaymentPush/176

Unit2请客户提供银行流水单AskingforBankStatement/179

Unit3收到客户回应ReceivingtheResponsefromCustomers/181

Unit4告知客户收到款项InformingClientsofReceivingFunds/184

PART2关于信用证AboutL/C/186

Unit1请客户接受信用证差异点ProposingAcceptanceDiscrepancyofL/C/186

Unit2请客户更改信用证ProposingAmendmenttoL/C/188

Unit3收到客户回应ReceivingtheResponsefromCustomer/190

PART3新支付结算方式NewPaymentSettlement/192

Unit1申请新的付款方式RequestingNewPaymentMethods/192

Unit2回复新付款方式RespondingtoNewPaymentMethods/195

CHAP08保险与售后函电

PART1与保险有关的函电InsuranceLetter/200

Unit1应记载的内容ContentstobeRecorded/200

Unit2常用术语和句型CommonTermsandSentences/201

Unit3样函SampleLetter/202

PART2往来商议保险条款InsuranceTermsNegotiation/205

Unit1安排投保事宜ArrangingInsuranceCover/205

Unit2收到客户回应ReceivingtheResponsefromCustomer/208

PART3售后跟进函电After-saleandFollow-upLetter/211

Unit1跟进产品销售情况FollowingupProductSales/211

Unit2掌握*市场动向MasteringtheLatestMarketTrends/214

Unit3提供改进方案SolutionstoDefect/216

Unit4推荐相关产品RecommendingRelatedProducts/219

CHAP09投诉与索赔函电

PART1处理投诉问题HandlingComplaints/222

Unit1处理数量不足投诉HandlingInsufficinentQuantityComplaints/222

Unit2处理错发货物投诉HandlingWronglyDeliveryComplaints/225

Unit3处理品质投诉HandlingQualityComplaints/228

Unit4处理误期投诉HandlingDeliveryDelayComplaints/232

Unit5处理服务投诉HandlingServiceComplaints/235

PART2索赔函电ClaimLetter/238

Unit1客户提出索赔CompensationClaim/238

Unit2确定赔款金额DetermineingtheAmountofCompensation/241

Unit3请求分期赔款AskingforInstallment/243

Unit4请求延期赔付AskingforDeferredCompensation/245

Unit5商议代替赔款的方式NegotiationforAlternatives/248

Unit6拒绝向客户赔款DeclineingaRequestForaClaim/250

CHAP10其他外贸函电

PART1日常通知函电DailyInformLetter/254

Unit1通知邮箱地址变更NoticeonChangeofEmailAddress/254

Unit2通知公司地址变更NoticeonChangeofCompanyAddress/255

Unit3通知公司新规定NoticeonChangeofPolicy/257

Unit4通知离职NoticeonResignation/259

Unit5通知休假NoticeonHolidayClosing/261

Unit6通知复工NoticeonReturningtoWork/263

PART2问候函电GreetingsLetter/265

Unit1圣诞节问候ChristmasGreetings/265

Unit2新年祝愿NewYearGreetings/267

Unit3感恩节问候ThanksgivingGreetings/269

Unit4开斋节问候EidGreetings/271

PART3其他函电OtherLetter/273

Unit1自动回复函AutomaticResponseLetter/273

Unit2请求客户推荐RequestingaRecommendafionfromCustomer/275

Unit3生病慰问函GettingWellLetter/277

Unit4赠*物GiftGiving/279

Unit5升职祝贺PromotionCongratulations/282