商务英语写作系列教材）

Chapter 1  Language Style and Tone of Business Writing
  1.1  Introduction
  1.2  Language Style and Tone of Business Writing
Chapter 2  Basic Business Letter Format
  2.1  Definition and Purpose of a Business Letter
  2.2  Common Types of Business Letters
  2.3  The Basic Format of a Business Letter
  2.4  Letter Styles
  2.5  Punctuation Styles
  2.6  Guidelines for Writing English Business Letters
  2.7  Styles of Envelope Addresses
  2.8  Useful Expressions
  Exercises: Basic Business Letter Format
Chapter 3  Notes
  3.1  Introduction
  3.2  Parts of a Note
  3.3  Guidelines for Planning and Organizing Notes
  3.4  Guidelines for Writing Notes
  3.5  Sample Notes
  3.6  Useful Expressions
  Exercises: Writing Notes
Chapter 4  Faxes
  4.1  Introduction
  4.2  Parts of a Fax
  4.3  Guidelines for Planning and Organizing Faxes
  4.4  Guidelines for Writing Faxes
  4.5  Sample Faxes
  4.6  Useful Expressions
  Exercises: Writing Faxes
Chapter 5  Email
  5.1  Introduction
  5.2  Parts of an Email
  5.3  Guidelines for Planning and Organizing Emails
  5.4  Guidelines for Writing Emails
  5.5  Sample Emails
  5.6  Useful Expressions
  Exercises: Writing Emails
Chapter 6  Memo
  6.1  Introduction
  6.2  Parts of a Memo
  6.3  Guidelines for Planning and Organizing Memos
  6.4  Guidelines for Writing Memos
  6.5  Sample Memos
  6.6  Useful Expressions
  Exercises: Writing Memos
Chapter 7  Minutes
  7.1  Introduction
  7.2  Parts of a Minute
  7.3  Guidelines for Planning and Organizing Minutes
  7.4  Guidelines for Writing Minutes
  7.5  Sample Minutes
  7.6  Useful Expressions
  Exercises: Writing Minutes
Chapter 8  Invitation Cards and Letters
  8.1  Introduction
  8.2  Parts of an Invitation Cards and Letter
  8.3  Guidelines for Planning and Organizing Invitations
  8.4  Guidelines for Writing Invitations
  8.5  Sample Invitations
  8.6  Useful Expressions
  Exercises: Writing Invitation Cards and Letters
Chapter 9  Letters of Apology
  9.1  Introduction
  9.2  Parts of an Apology Letter
  9.3  Guidelines for Planning and Organizing Apology Letters
  9.4  Guidelines for Writing Apology Letters
  9.5  Sample Apology Letters
  9.6  Useful Expressions
  Exercises: Writing Apology Letters
Chapter 10  Letters of Complaint
  10.1  Introduction
  10.2  Parts of a Complaint Letter
  10.3  Guidelines for Planning and Organizing Complaint Letters
  10.4  Guidelines for Writing Complaint Letters
  10.5  Sample Complaint Letters
  10.6  Useful Expressions
  Exercises: Writing Complaint Letters
Chapter 11  Letters of Adjustment
  11.1  Introduction
  11.2  Parts of an Adjustment Letter
  11.3  Guidelines for Planning and Organizing Adjustment Letters
  11.4  Guidelines for Writing Adjustment Letters
  11.5  Sample Adjustment Letters
  11.6  Useful Expressions
  Exercises: Writing Adjustment Letters
Chapter 12  Letters of Application
  12.1  Introduction
  12.2  Parts of an Application Letter
  12.3  Guidelines for Planning and Organizing Application Letters
  12.4  Guidelines for Writing Application Letters
  12.5  Sample Application Letters
  12.6  Useful Expressions
  Exercises: Writing Application Letters
Chapter 13  Letters of Inquiry
  13.1  Introduction
  13.2  Parts of an Inquiry Letter
  13.3  Guidelines for Planning and Organizing Inquiry Letters
  13.4  Guidelines for Writing Inquiry Letters
  13.5  Sample Inquiry Letters
  13.6  Useful Expressions
  Exercises: Writing Inquiry Letters
Chapter 14  Order Letters
  14.1  Introduction
  14.2  Parts of an Order Letter
  14.3  Guidelines for Planning and Organizing Order Letters
  14.4  Guidelines for Writing Order Letters
  14.5  Sample Orders
  14.6  Useful Expressions
  Exercises: Writing Order Letters
Chapter 15  Business Reports
  15.1  Introduction
  15.2  Parts of a Business Report
  15.3  Guidelines for Planning and Organizing Business Reports
  15.4  Guidelines for Writing Business Reports
  15.5  Sample Business Reports
  15.6  Useful Expressions
  Exercises: Writing Business Reports
Chapter 16  Business Proposals
  16.1  Introduction
  16.2  Parts of a Business Proposal
  16.3  Guidelines for Planning and Organizing Business Proposals
  16.4  Guidelines for Writing Business Proposals
  16.5  Sample Business Proposals
  16.6  Useful Expressions
  Exercises: Writing Business Proposals
References