简介
课文以对话形式出现。设想从一个大学毕业生参加物业公司招聘面试开始,到供职于该公司,逐步熟悉公司业务,参与处理与解决物业管理过程中碰到的各种问题。通过对该书的学习,学生能知晓物业管理的一般知识,了解物业管理的各个环节,掌握物业管理的专业术语。课本共分成十个单元,分别为:面试、交代工作职责、熟悉工作环境、业务接待1、处理问题、业务接待2、处理问题、业务接待3、处理问题、定职晋升。每一单元都围绕一个主题通过对话展开,再配以练习。课文力求情景真实,对话浅显易懂。每课都有生词表、专业术语及背景知识,便于学习。
目录
Series I History of Founder Limited
Act 1 Introduction of the Management Team
Act 2 Interview
Act 3 Evolution of Property Management
Series 2 Organization of Founder Limited
Act 4 Meeting Her Potential Boss
Act 5 Positions in Founder Limited
Series 3 Relations with the Owner
Act 6 Lily's First Workday
Act 7 A Referee Between Buyer and Seller
Series 4 Finding a Tenant Who Will Pay on Time
Act 8 Second Workday in the Business Department
Act 9 The Relationship Between the Property Manager end the Tenant
Series 5 Some Specific Advice on Dealing. with Tenants
Act 10 Asking for Advice
Act 11 Dealing with the Angry Caller
Series 6 Leases
Act 12 in the Leasing Department
Act 13 Rights and Responsibilities of Lessees and Lessors
Act 14 A Case to Remember
Series 7 Contract
Act 15 Elements for a Valid Contract
Act 16 Rights and Responsibilities of Lessees and Lessors
Act 17 Sally's Story
Series 8 Collecting the Rent
Act 18 Thomas' Headache
Act 19 Rent Collecting
Act 20 A Run-away Tenant
Series 9 Maintenance
Act 21 Maintenance Department
Act 22 Who Is Responsible for the Repairs
Act 23 Maintain the Lawn in Good Condition
Series 10 Commercial Property
Act 24 Buildings & Features
Act 25 Suite Options
Act 26 Office Properties
Appendix I Supplementary Reading
Appendix Ⅱ Tapescripts
Appendix Ⅲ Key for Reference
Act 1 Introduction of the Management Team
Act 2 Interview
Act 3 Evolution of Property Management
Series 2 Organization of Founder Limited
Act 4 Meeting Her Potential Boss
Act 5 Positions in Founder Limited
Series 3 Relations with the Owner
Act 6 Lily's First Workday
Act 7 A Referee Between Buyer and Seller
Series 4 Finding a Tenant Who Will Pay on Time
Act 8 Second Workday in the Business Department
Act 9 The Relationship Between the Property Manager end the Tenant
Series 5 Some Specific Advice on Dealing. with Tenants
Act 10 Asking for Advice
Act 11 Dealing with the Angry Caller
Series 6 Leases
Act 12 in the Leasing Department
Act 13 Rights and Responsibilities of Lessees and Lessors
Act 14 A Case to Remember
Series 7 Contract
Act 15 Elements for a Valid Contract
Act 16 Rights and Responsibilities of Lessees and Lessors
Act 17 Sally's Story
Series 8 Collecting the Rent
Act 18 Thomas' Headache
Act 19 Rent Collecting
Act 20 A Run-away Tenant
Series 9 Maintenance
Act 21 Maintenance Department
Act 22 Who Is Responsible for the Repairs
Act 23 Maintain the Lawn in Good Condition
Series 10 Commercial Property
Act 24 Buildings & Features
Act 25 Suite Options
Act 26 Office Properties
Appendix I Supplementary Reading
Appendix Ⅱ Tapescripts
Appendix Ⅲ Key for Reference
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