目录
出版说明
Preface
前言
Modernize your thinking
1 现代化思维
Identify the benefits
2 认清绩效管理的好处
Manage performance
3 管理绩效
Work with employees
4 与员工合作
Plan precisely with clear goals
5 明确目标，准确规划
Align employee goals
6 调整员工的目标
Set performance incentives
7 制订绩效奖励机制
Be approachable all year
8 平易近人
Focus on communication
9 注重沟通
Make it face-to-face
10 面对面沟通
Avoid rating perils
11 避免评分的危险
Don't rank employees
12 避免给员工分等级
Prepare for the appraisal
13 为考核做准备
Start reviews on the right foot
14 以正确的方式开始评估
Identify causes
15 找出原因
Recognize success
16 肯定成功
Use cooperative communication
17 以合作的态度进行沟通
Focus on behavior and results
18 注重行为与结果
Be specific about performance
19 明确了解绩效
Manage conflict with grace
20 恰当处理冲突
Use progressive discipline
21 逐步进行惩罚
Document performance
22 记录绩效
Develop employees
23 培养员工
Continuously improve your system
24 持续改进制度
Glossary
词汇表
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