Logistics English

　　Chapter 1 Logistics
　　 Text 1 What is Logistics?
　　 Role Play 1 Placing an Order
　　 Text 2 The Definition of Logistics
　　 Role Play 2 Deliveries and Suppliers
　　 Case Study Logistics at Wal-Mart
　　 Test
　　Chapter 2 Supply Chain Management
　　 Text 1 Role of Logistics in the Supply Chain
　　 Role Play 1 Conversation with Forward Air President ( I )
　　 Text 2 What is Supply Chain Management?
　　 Role Play 2 Conversation with Forward Air President ( II )
　　 Case Study Future Trends in Supply Chain Management
　　 Test
　　Chapter 3 Transportation
　　 Text 1 The Purpose of Transportation
　　 Role Play 1 UK Transportation Conversation
　　 Text 2 Definition of Transportation
　　 Role Play 2 Ground Transportation
　　 Case Study Yamato Transport Co., Ltd.
　　 Test
　　Chapter 4 A Third Party Logistics Provider
　　 Text I What is Outsourcing?
　　 Role Play I Problems with a Client
　　 Text 2 Definition of Third Party Logistics
　　 Role Play 2 Sales Terminology
　　 Case Study How to Select a Third-Party Logistics Provider
　　 Test
　　Chapter 5 Retailing Logistics
　　 Text 1 Retail Supply Chains
　　 Role Play 1 A Retail Conversation
　　 Text 2 Retailing Logistics in U.K.
　　 Role Play 2 Meeting with Customers
　　 Case Study Grampian Country Food Group
　　 Test
　　Chapter 6 Chain Store
　　 Text 1 Standardization of the Operation of Chain Stores--An Opinion
　　 Role Play 1 British Food
　　 Text 2 Definition of Chain Stores
　　 Role Play 2 Bargaining at a Flea-Market
　　 Case Study McDonald's Corporation
　　 Test
　　Chapter 7 Distribution Center
　　 Text 1 What Is a Distribution Center?
　　 Role Play 1 Target Distribution Center
　　 Text 2 Warehouse Management
　　 Role Play 2 Distribution Opportunities
　　 Case Study Turbocharged Warehouse & Distribution Center
　　 Test
　　Chapter 8 Intermodal Transportation
　　 Text 1 Containerization-Past,Present and Future
　　 Role Play 1 Import and Export Business
　　 Text 2 The Nature of Intermodalism
　　 Role Play 2 The Economics
　　 Case Study International Transportation Operation
　　 Test
　　Chapter 9 Procurement
　　 Text 1 Definition about Procurement
　　 Role Play 1 An Office in the University of Paisley
　　 Text 2 Application of Procurement Systems
　　 Role Play 2 An Office in the University of Paisley
　　 Case Study United Nations' Procurement Methods
　　 Test
　　Chapter 10 Information Management
　　 Text 1 Logistics Information and Communication Technology
　　 Role Play 1 Using a Computer
　　 Text 2 Information Application
　　 Role Play 2 Hooking Up My Computer
　　 Case Study Use of EDI in the Supply Chain
　　 Test
　　Chapter 11 Customer Service
　　 Text 1 Eight Rules for Good Customer Service
　　 Role Play 1 Customer Services ( I )
　　 Text 2 Developing a Logistics Service Quality Scale
　　 Role Play 2 Customer Services ( II )
　　 Case Study Back-to-back Supply Chain Services Is More Than Just Logistics
　　 Test
　　Chapter 12 Packaging
　　 Text 1 Introduction to Packaging
　　 Role Play 1 The Packaging ( I )
　　 Text 2 Packaging Types
　　 Role Play 2 The Packaging ( II )
　　 Case Study Coca-Cola Company
　　 Test
　　Appendix A Logistics Documents
　　Appendix B Abbreviations
　　Reference