酒店实务英语

Chapter 1 The Front Office前台服务 Unit 1 Reading：Introduction to the Front Office阅读——前台 Unit 2 Room Reservation客房预订 Unit 3 Check—in登记人住 Unit 4 Concierge Service 礼宾服务 Unit 5 Giving Directions指路 Unit 6 Settling Complaints处理投诉 Unit 7 Check—out结账退宿Chapter 2 Housekeeping客房服务 Unit 8 Reading：Introduction to Housekeeping Operations阅读——房务部/客房部 Unit 9 Chamber Service客房服务 Unit 10 Room Service客房送餐 Unit 11 Laundry Service 洗衣服务Chapter 3 Food and Beverage餐饮服务 Unit 12 Reading：Introduction to Food and Beverage Depaatment阅读——餐饮部 Unit 13 Booking a Table餐厅预订 Unit 14 Welcoming and Taking Orders迎客及点菜服务 Unit 15 Bar Services酒水服务 Unit 16 Paying the Bills付账Chapter 4 Business Centre and Entertainment Services商务和康乐服务 Unit 17 Reading：Introduction to Business Center and Entertainment Services阅读——商务和康乐服务 Unit 18 Secretarial Services文秘服务 Unit 19 Convention Services会务服务 Unit 20 Recreation&Fitness Centre康体中心Chapter 5 Other Services其他服务 Unit 21 Emergencies紧急情况处理 Unit 22 Maintenance and Other Services维修及其他服务Bibliography参考文献