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简介
正式加入wto以后，中国正在走向世界，中国人和外国人的交往日益密切，英语已经成为各行各业不可缺少的重要交际工具。银行服务跟其他服务行业一样，客户的口碑直接反映银行的服务水平，因为一位满意的客户就等于一个"流动广告"，在一定程度上影响着银行本身的形象。银行从业人员必须具备良好的英语会话技巧，才能有效地与来自不同国家的客户沟通。为了适应我国的对外开放以及与国外金融业接轨的新形势，我们编写了这本《敢说银行服务英语》，以满足银行从业人员在日常工作中实际运用英语的需要。
本书共分个部分、个单元，以英语会话的形式系统地讲述了银行业务中的存款、取款、定期储蓄、活期储蓄、存折报失、兑换外汇、汇款、申请开立信用证、贷款、投资等具体情况。可供读者参照着练习翻译之用。
目录
目录
PART ONE DAILY RECEPTION
第一部分 日常接待
UNIT1 Greeting and Reception招呼与接待
UNIT2 Giving Answers to a Customer回答客户问题
UNIT3 Making Inquiries to a Customer询问客户问题
UNIT4 Making Suggestions to a Customer向客户提建议
UNIT5 Offering Apologies to a Customer向客户道歉
UNIT6 At the Inquiry Desk在问讯处
UNIT7 Opening a Current Account开立活期账户
UNIT8 Opening a Personal Cheque Account开个人支票账户
UNIT9 About a Current Account关于往来账户
UNIT10 Telling the Balance告知存款余额
UNIT11 Handling Withdrawals办理取款
UNIT12 Handling a Special Account办理特别帐户
UNIT13 Computing Daily Interests计算日息
UNIT14 Making Foreign Currency Deposits办理外币存款
UNIT15 Depositing Money in One's Account在户上存款
UNIT16 Handling Time Deposits办理定期存款
UNIT17 Opening a Saving Account新开储蓄账户
UNIT18 How to Write Out a Cheque如何开支票
UNIT19 Closing an Account结算账户
UNIT20 Telegraphic Transfers电汇
UNIT21 Mail Transfers信汇
UNIT22 Incoming Remittance汇入汇款
UNIT23 Outgoing Remittance汇出汇款
UNIT24 Renting a Safe Deposit Box出租银行的保管箱
PART TWO MONEY BUSINESS
第二部分 货币业务
UNIT1 Credit Cards信用卡
UNIT2 Transferring between Different Accounts转账
UNIT3 Inquiring about Interest Rates询问有关利率情况
UNIT4 Buying Traveller's Cheques购买旅行支票
UNIT5 Overdrafts透支
UNIT6 Foreign Exchange Dealing外汇交易
UNIT7 Using an Automated Teller Machine使用自动出纳机
UNIT8 Reporting Lost Checks支票挂失
UNIT9 Long-Term Loan长期贷款
UNIT10 Reporting a Lost Passbook存折挂失
UNTI11 Money Exchange外币兑换
UNIT12 Offering Loans for Working Capitals提供流动资金贷款
UNIT13 Offering a Housing Loan提供住房贷款
UNIT14 Personal Loans私人贷款
UNIT15 Offering a Foreign Exchange Loan提供外币贷款
UNIT16 Offering a Renminbi Loan提供人民币贷款
UNIT17 Opening a Letter of Credit开立信用证
UNIT18 Discounting a Bill of Exchange贴现票据
UNIT19 Cashing a Traveller's Check兑现旅行支票
UNIT20 Cashing a Foreign Check兑现外国支票
UNIT21 Cashing a Personal Check兑现个人支票
PART THREE OTHER SERVICES
第三部分 其他服务
UNIT1 Making a Collection办理托收
UNIT2 Explaining Rates of Exchange解释汇率
UNIT3 Handling Reconversion办理退汇
UNIT4 Talking about Computerized Banking谈论电脑化银行业务
UNIT5 Talking about Banks in China谈论中国的银行
UNIT6 Investment in Stock Market投资股市
UNIT7 Making a Credit Inquiry进行资信调查
UNIT8 The International Monetary System国际货币制度
UNIT9 Talking about Insurance谈论保险
UNIT10 Issuing All Offshore Bond发行国外债券
UNIT11 Bank in the West西方的银行
UNIT12 Financial Management财务管理
附录 银行行业常用英语词汇
PART ONE DAILY RECEPTION
第一部分 日常接待
UNIT1 Greeting and Reception招呼与接待
UNIT2 Giving Answers to a Customer回答客户问题
UNIT3 Making Inquiries to a Customer询问客户问题
UNIT4 Making Suggestions to a Customer向客户提建议
UNIT5 Offering Apologies to a Customer向客户道歉
UNIT6 At the Inquiry Desk在问讯处
UNIT7 Opening a Current Account开立活期账户
UNIT8 Opening a Personal Cheque Account开个人支票账户
UNIT9 About a Current Account关于往来账户
UNIT10 Telling the Balance告知存款余额
UNIT11 Handling Withdrawals办理取款
UNIT12 Handling a Special Account办理特别帐户
UNIT13 Computing Daily Interests计算日息
UNIT14 Making Foreign Currency Deposits办理外币存款
UNIT15 Depositing Money in One's Account在户上存款
UNIT16 Handling Time Deposits办理定期存款
UNIT17 Opening a Saving Account新开储蓄账户
UNIT18 How to Write Out a Cheque如何开支票
UNIT19 Closing an Account结算账户
UNIT20 Telegraphic Transfers电汇
UNIT21 Mail Transfers信汇
UNIT22 Incoming Remittance汇入汇款
UNIT23 Outgoing Remittance汇出汇款
UNIT24 Renting a Safe Deposit Box出租银行的保管箱
PART TWO MONEY BUSINESS
第二部分 货币业务
UNIT1 Credit Cards信用卡
UNIT2 Transferring between Different Accounts转账
UNIT3 Inquiring about Interest Rates询问有关利率情况
UNIT4 Buying Traveller's Cheques购买旅行支票
UNIT5 Overdrafts透支
UNIT6 Foreign Exchange Dealing外汇交易
UNIT7 Using an Automated Teller Machine使用自动出纳机
UNIT8 Reporting Lost Checks支票挂失
UNIT9 Long-Term Loan长期贷款
UNIT10 Reporting a Lost Passbook存折挂失
UNTI11 Money Exchange外币兑换
UNIT12 Offering Loans for Working Capitals提供流动资金贷款
UNIT13 Offering a Housing Loan提供住房贷款
UNIT14 Personal Loans私人贷款
UNIT15 Offering a Foreign Exchange Loan提供外币贷款
UNIT16 Offering a Renminbi Loan提供人民币贷款
UNIT17 Opening a Letter of Credit开立信用证
UNIT18 Discounting a Bill of Exchange贴现票据
UNIT19 Cashing a Traveller's Check兑现旅行支票
UNIT20 Cashing a Foreign Check兑现外国支票
UNIT21 Cashing a Personal Check兑现个人支票
PART THREE OTHER SERVICES
第三部分 其他服务
UNIT1 Making a Collection办理托收
UNIT2 Explaining Rates of Exchange解释汇率
UNIT3 Handling Reconversion办理退汇
UNIT4 Talking about Computerized Banking谈论电脑化银行业务
UNIT5 Talking about Banks in China谈论中国的银行
UNIT6 Investment in Stock Market投资股市
UNIT7 Making a Credit Inquiry进行资信调查
UNIT8 The International Monetary System国际货币制度
UNIT9 Talking about Insurance谈论保险
UNIT10 Issuing All Offshore Bond发行国外债券
UNIT11 Bank in the West西方的银行
UNIT12 Financial Management财务管理
附录 银行行业常用英语词汇
敢说银行服务英语
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