Electric Power Marketing English

前言
Unit 1 Basic Marketing Concepts 市场营销基本概念
Part A Product 产品
Part B Place 分销渠道
Part C Promotion 促销
Part D Pricing 价格
Unit 2 Power Marketing Legislation 电力营销法规
Part A Major Federal Legislation Affecting the Electric Power Industry 影响电力行业的主要联邦立法
Part B Supply Rules(1) 供电规则(1)
Part C Supply Rules(2) 供电规则(2)
Part D Supply Rules(3) 供电规则(3)
Part E Supply Rules(4) 供电规则(4)
Unit 3 Pricing and Billing 电价与电费
Part A Convenience Pays 多种付费方式
Part B Country Energy Tariffs 电价
Part C Prices Climb for Power on Spot Market in California 加利福尼亚电力现货市场价格攀升
Part D Tariff Reform 电价改革
Part E Scoring the Customer Lifecycle 客户生命周期的评分
Unit 4 Metering and Meter Reading 电能计量与抄表
Part A Choosing the Right Meter for the Right Job 选择合适的表计
Part B Automatic Meter Reading(AMR) 自动抄表系统
Part C Metering Services Provider 抄表服务商
Unit 5 Customer Service 客户服务
Part A Standards of Performance 客户服务标准
Part B Are You Mining the Gold from Your Current Customers? 充分利用客户资源
Part C Angry Customers Are No Laughing Matter 愤怒的客户并不是开玩笑的事情
Unit 6 Demand Side Management(DSM) 电力需求侧管理
Part A Demand Side Management 电力需求侧管理
Part B Guide to Non-residential Energy Efficient Heating,Ventilating & Air-conditioning……
Part C Load Forecasting 负荷预测
Unit 7 Information Technology 信息技术
Part A Effective Self Service in the Call Centre 呼叫中心应充分利用自助服务
Part B Customers Expect Much of Call Centers 客户对于呼叫中心寄予厚望
Part C Mapping System 制图系统
Unit 8 Electricity Market 电力市场
Part A New Zealand Electricity Market 新西兰电力市场
Part B Electric Power Retailing(1) 电力零售(1)
Part C Electric Power Retailing(2) 电力零售(2)
Part D Electric Power Retailing(3) 电力零售(3)
Part E Eelctric Power Retailing(4) 电力零售(4)
Unit 9 Public Relations 公共关系
Part A Tips on Electrical Safety at Home 家居用电安全知识
Part B Guidelines on Handling Supply Interruption 停电处理指南
Part C We Care for Our Environment 关注环境