List of Figures
　　General Editors'Preface
　　Acknowledgements
　　 1 Introduction
　　 1.1 Aim and readership of the book
　　 1.2 Title of the book
　　 1.3 Authors' subjectivity
　　 1.4 Overview of the book
　　Part 1 Conceptualizing Intercultural Interaction
　　 2 Unpacking Culture
　　 2.1 Defining culture
　　 2.2 Etic frameworks for comparing cultures: multtdtsciplinary perspectives
　　 2.2.1 Frameworks in psychology
　　 2.2.2 Frameworks in anthropology
　　 2.2.3 Frameworks in international business
　　 2.2.4 Frameworks in applied linguistics and discourse studies
　　 2.3 Emic perspectives on culture
　　 2.4 Culture and regularity
　　 2.4.1 Types of cultural regularity
　　 2.4.2 Culture, regularity and variability
　　 2.5 Culture and social groups
　　 2.5.1 Culture and religious groups
　　 2.5.2 Culture and organizations
　　 2.S.3 Culture and professional groups
　　 2.5.4 Culture and communities of practice
　　 2.5.5 Culture and multi-group membership
　　 2.6 Culture and representation
　　 2.7 Concluding comments Suggestions for further reading
　　 3 Intercultural Interaction Competence (ICIC)
　　 3.1 Introduction: terminology and definitions
　　 3.2 The contribution of psychology and communication studies
　　 3.2.1 Goals of ICIC identified by psychologists and communication scholars
　　 3.2.2 Components of ICIC identified by psychologists and communication scholars
　　 3.2.3 ICIC conceptual frameworks developed by psychologists and communication scholars
　　 3.3 The contribution of applied linguistics and foreign language education
　　 3.3.1 Applied linguists' concerns about criteria of ICIC
　　 3.3.2 ICIC conceptual frameworks developed by applied linguists and foreign language education specialists
　　 3.4 The contribution of international business and management studies
　　 3.4.1 Components of ICIC identified by international business and management scholars
　　 3.4.2 ICIC conceptual frameworks developed by international business and management scholars
　　 3.5 Concluding comments Suggestions for further reading
　　 4 Achieving Understanding in Intercultural Interaction
　　 4.1 The communication process and message communication competencies
　　 4.2 An authentic example: misconstruals of meaning
　　 4.3 Effective use of message communication competencies
　　 4.4 Ineffective use of message communication competencies
　　 4.5 Non-verbal behaviour
　　 4.6 The communication process revisited
　　 4.7 Achieving understanding through an interpreter
　　 4.8 Concluding comments Suggestions for further reading
　　 5 Promoting Rapport in Intercultural Interaction
　　 5.1 Rapport and rapport management competencies
　　 5.2 An authentic example: a problematic business meeting
　　 5.3 Contextual awareness
　　 5.3.1 Participant relations
　　 5.3.2 Role rights and obligations
　　 5.3.3 Type of communicative activity
　　 5.3.4 Contextual awareness and Experiential Example 5.1
　　 5.4 interpersonal attentiveness
　　 5.4.1 Face
　　 5.4.2 Behavioural expectations
　　 5.4.3 Interactional goals
　　 5.4.4 Interpersonal attentiveness and Experiential Example 5.1
　　 5.5 Information gathering
　　 5.6 Social attuning
　　 5.7 Emotion regulation
　　 5.8 Strategies for managing rapport
　　 5.8.1 Orientations towards rapport
　　 5.8.2 Rapport management strategies
　　 5.9 Strategies for managing conflict
　　 5.10 Concluding comments Suggestions for further reading
　　 6 Confronting Disadvantage and Domination in Intercultural Interaction
　　 6.1 Impression management and disadvantage
　　 6.1.1 What is impression management?
　　 6.1.2 Managing and perceiving impressions in intercultural interaction
　　 6.2 Stereotypes and disadvantage
　　 6.2.1 Stereotypes and intercultural interaction
　　 6.2.2 What are stereotypes?
　　 6.2.3 Are stereotypes harmful?
　　 6.3 Prejudice, conscious discrimination and deliberate domination
　　 6.4 English as a world language, and disadvantage
　　 6.5 Concluding comments Suggestions for further reading
　　 7 Adapting to Unfamiliar Cultures
　　 7.1 Culture shock and stress
　　 7.1.1 Understanding culture shock and stress
　　 7.1.2 Managing culture shock and stress
　　 7.2 Personal growth
　　 7.2.1 Sensitivity to difference and personal growth
　　 7.2.2 Identity and personal growth
　　 7.3 Adaptation and the social context
　　 7.4 Concluding comments Suggestions for further reading
　　Part 2 Promoting Competence in Intercultural Interaction
　　 8 Assessing Competence in Intercultural Interaction
　　 8.1 Assessment instruments
　　 8.1.1 Purposes of assessment instruments
　　 8.1.2 Criteria to guide the selection of assessment instruments
　　 8.2 Assessing value orientations
　　 8.3 Assessing intercultural interaction competence
　　 8.4 Assessing both value orientations and intercultural interaction competence
　　 8.5 Assessing intercultural interaction competence in the school and university education context
　　 8.6 Assessing intercultural interaction competence for certification purposes
　　 8.7 Assessing and developing value orientations and intercultural interaction competence at the organizational level
　　 8.8 Concluding comments Suggestions for further reading
　　 9 Developing Competence in Intercultural Interaction
　　 9.1 The term 'development' and its conceptualization
　　 9.2 Aims and outcomes of ICIC development
　　 9.3 Developing ICIC in professional context
　　 9.3.1 Preparing development interventions
　　 9.3.2 Conducting development interventions: content
　　 9.3.3 Conducting development interventions: methods
　　 9.3.4 Evaluating development interventions
　　 9.4 Developing ICIC in the school education context
　　 9.4.1 Aims in school curricula
　　 9.4.2 Aims and outcomes in the school classroom
　　 9.4.3 Methods recommended in school curricula
　　 9.4.4 Methods used in the school classroom
　　 9.5 The qualification profile of the developer
　　 9.6 Concluding comments Suggestions for further reading
　　Part 3 Researching Intercultural Interaction
　　 10 Research Topics in Intercultural Interaction
　　 10.1 Researching intercultural interaction competence (cf. Chapters 3 and 8)
　　 10.2 Researching understanding and rapport in intercultural interaction (cf. Chapters 4 and 5)
　　 10.3 Researching disadvantage and domination in intercultural interaction (cf. Chapter 6)
　　 10.4 Researching adaptation to unfamiliar cultures (cf. Chapter 7)
　　 10.5 Researching intercultural interaction competence development (cf. Chapter 9)
　　 10.6 Concluding comments
　　 11 Culture and the Research Process
　　 11.1 Culture and initial planning
　　 11.1.1 Culture-comparative or culture-interactional research
　　 11.1.2 'Handling' culture in research
　　 11.1.3 The challenge of decentring
　　 11.2 Culture and data collection
　　 11.2.1 Collecting authentic interaction data
　　 11.2.2 Collecting self-report data: generic issues
　　 11.2.3 Collecting self-report data: using standard instruments
　　 11.2.4 Collecting semi-experimental data
　　 11.2.5 The researcher-participant relationship
　　 11.3 Culture and data analysis and interpretation
　　 11.3.1 Analysing quantitative data
　　 11.3.2 Interpreting the 'meaning' of qualitative data
　　 11.3.3 Interpreting intercultural interaction data
　　 11.3.4 Epistemological positions and data analysis
　　 11.4 Culture and research ethics
　　 11.4.1 Differing perspectives on ethical procedures
　　 11.4.2 Representation of groups Suggestions for further reading
　　Part 4 Resources
　　 12 Resources
　　 12.1 Books
　　 12.2 Journals
　　 12.3 Associations and conferences
　　 12.4 Websites
　　 12.5 Assessment instruments
　　 12.6 Resources for developing intercultural interaction competence
　　 Books
　　 Games and simulations
　　 Internet resources
　　 Videos, DVDs and hybrid materials
　　 Publishers of videos, DVDs and hybrid materials
　　References
　　Index