CHAPTER 1 INTRODUCTION
　　 1.1 RESEARCH BACKGROUND
　　 1.2 SCOPE AND OBJECTIVES
　　 1.3 GAP AND OPPORTUNITY
　　 1.3.1 Current Booking
　　 1.3.2 Advance Booking
　　 1.4 METHODOLOGY OF STUDY
　　 1.5 ORGANIZATION OF BOOK
　　CHAPTER 2 REVIEW OF TAXI OPERATION AND RELATED RESEARCH
　　 2.1 CURRENT STATUS OF TAXI BOOKING AND DISPATCHING SYSTEMS IN SINGAPORE
　　 2.1.1 Overview of Taxi Services in Singapore
　　 2.1.2 GPS-Based Taxi Booking Service
　　 2.1.3 How the Dispatch System Works for Current Bookings
　　 2.1.4 How the Dispatch System Works for Advance Bookings
　　 2.2 MODELING URBAN TAXI SERVICES
　　 2.3 SHORTEST PATH PROPLEMS IN TRANSPORTATION MODELS
　　 2.3.1 Shortest Path Tree Problem and Algorithms
　　 2.3.2 Time Dependent Shortest Paths
　　 2.4 CLASSICAL AND MODERN HEURISTICS FOR THE VEHICLE ROUTING PROBLEM
　　 2.4.1 Characteristics of Vehicle Routing Problems
　　 2.4.2 Classical Heuristics for Vehicle Routing Problems
　　 2.4.3 Meta-Heuristics for Vehicle Routing Problems
　　 2.5 TRAFFIC SIMULATION MODERLS
　　 2.5.1 GETRAM/AIMSUN
　　 2.5.2 VISSIM
　　 2.5.3 PARAMICS
　　 2.5.4 Traffic Simulation Model Selection
　　 2.6 SUMMARY OF REVIEW
　　CHAPTER 3 DISPATCHING BASED ON REAL-TIME TRAFFIC CONDITIONS FOR TAXI CURRENT BOOKINGS
　　 3.1 INTRODUCTION
　　 3.2 METHOD OF INVESTIGATION
　　 3.2.1 Shortcomings of the Existing System
　　 3.2.2 Data Collection
　　 3.2.3 The Study Network
　　 3.2.4 API Programming
　　 3.2.5 Simulation Runs
　　 3.3 RESULTS AND ANALYSIS
　　 3.3.1 Variation of Demand Times
　　 3.3.2 Variation of Demand Locations
　　 3.3.3 Variation of Empty Taxi Rates
　　 3.4 SUMMARY
　　CHAPTER 4 TRIP-CHAINING FOR TAXI ADVANCE BOOKINGS
　　 4.1 INTRODUCTION
　　 4.2 THE EXISTING DISPATCH SYSTEM AND ITS DEFICIENCIES
　　 4.3 THE PROPOSED DISPATCH SYSTEM FOR ADVANCE BOOKINGS
　　 4.4 METHODOLOGY FOR THE PROPOSED DISPATCH SYSTEM
　　 4.4.1 Paired PDPTW Models
　　 4.4.2 Related Works in Literature
　　 4.4.3 The Problem and Its Special Requirements
　　 4.4.3 The Customized Two-Phase Method
　　 4.4.5 The Study Network
　　 4.4.6 Application Program Interface (API) Program for Traffic Simulation
　　 4.5 EXPERIMENTAL RESULTS
　　 4.6 SUMMARY
　　CHAPTER 5 USERS' RESPONSE TOWARDS EXISTING TAXI BOOKING SERVICES
　　 5.1 INTRODUCTION
　　 5.2 MOTIVATION AND OBJECTIVE
　　 5.3 CHOOSING SURVEY METHOD
　　 5.4 SURVEY CONSTRUCTION AND FORMAT
　　 5.5 COMMENTS ON THE SURVEY QUESTIONS
　　 5.6 SURVEY RESULTS AND ANALYSIS
　　 5.7 SUMMARY OF SURVEY
　　CHAPTER 6 CONCLUSIONS
　　 6.1 CONCLUSIONS
　　 6.2 RESEARCH CONTRIBUTIONS
　　 6.3 RECOMMENDATIONS FOR FUTURE RESEARCH
　　REFERENCES
　　Appendix A: Sample Output File for Simulation Run
　　Appendix B: Simulation Results for Empty Taxi Rate 5 %
　　Appendix C: Time Improvement Matrices for Various Empty Rates
　　Appendix D: Randomly Generated Demand Sets
　　Appendix E: Details of the Routing Solutions
　　Appendix F: Survey Questionnaire
　　Appendix G: Data of Respondents
　　Appendix H: Abstract of Recent Research Accomplishments