酒店实用英语

Unit 1 An Overview of the Hotel Industry
　Part Ⅰ Readings
　　Text A Intensive Reading: The Development of Hotel Industry
　　Text B Extensive Reading: The Role and Organizational Structure of a Hotel
　Part Ⅱ Hotel Links
　　Reservation Application Form 酒店预订单
　Part Ⅲ Dialogues
　　Dialogue 1 : Location and Direction
　　Dialogue 2: Showing the Way
　Part IV Exercises
Unit 2 Front Office Operations
　Part Ⅰ Readings
　　Text A Intensive Reading: Front Office Systems and Guest Cycles
　　Text B Extensive Reading: Reservationist and Receptionist
　Part Ⅱ Hotel Links
　　Registration Forms/住宿登记单
　Part Ⅲ Dialogues
　　Dialogue 1: Check-in Service
　　Dialogue 2: Check-out Service
　Part Ⅳ Exercises
Unit 3 Housekeeping Department
Part Ⅰ Readings
　　Text A Intensive Reading: Housekeeping Departement
　　Text B Extensive Reading: Housekeeping Services
　Part Ⅱ Hotel Links
　　Laundry Request Form 洗衣单
　Part Ⅲ Dialogues
　　Dialogue 1: A Call Reservation for Four Single Rooms with Bath
　　Dialogue 2: Would you please buy a map for me?
　Part Ⅳ Exercises
Unit 4 F&B Department
　Part Ⅰ Readings
　　Text A Intensive Reading: Restaurant Public Relationship
　　Text B Extensive Reading: The Easiest Way to Cut Your Food Cost 10%
　Part Ⅱ Hotel Links
　　Menu 菜单
　……
Unit 5 At Bar
Unit 6 At Convention Genter
Unit 7 Clubhouse Serveices
Unit 8 The Hotel Administrtion
Unit 9 Kitchen Management
Unit 10 Hotel Marketing
Appendix Useful Expressions in the Hotel
参考文献