Chicken soup for the soul at work

目录
Acknowledgments
Introduction
1. LOVE AT WORK工作中的爱
Jessie's Glove杰西的手套
Climbing the Stairway to Heaven从楼梯爬向天堂
"Whatever You Need"“无论你需要什么”
All in a Day's Work一切都发生在一天的工作中
I Heard a Little Voice我听到一个小小的声音
The Christmas Man圣诞老人
His Life's Work他一生的工作
For the Love of My Father为了获得父亲的爱
2. ON CARING论关爱
A Lesson from My Father从父亲身上学到的一课
Bringing Your Heart to Work带着你的心上班
A Pebble in the Water一石激起千层浪
I Just Can't Believe It我就是难以相信
Angel on a Doorstep门阶上的天使
Santa Comes to Joan圣诞老人来到琼身边
The Arc Angels阿刻公司的天使们
The Break I Got from Prison来自监狱的机缘
Putting People First把人放在第一位
True Stewardship真正的职业精神
"Thank You for Believing Me Well"“感谢你信任我”
An Act of Kindness一种善举
The Power of Being Human人性的力量
A Kind Word一句好话
The Youngest Cop in Arizona亚利桑那州最小的警察
3. THE POWER OF ACKNOWLEDGMENT感谢的力量
The Whale Story鲸鱼的故事
Rich Beyond Measure富有得无法估量
Managing from the Heart发自内心的管理
Trucks and Trust卡车与信任
A Lady Named Lill一位名叫莉莉的女士
"Your Work Is Recognized!"“你的工作得到了认可!”
Two Ripe Bananas两只熟了的香蕉
The Scrapbook剪贴簿
A Coach with Soul一个充满热情的教练
4. SERVICE:SETTING NEW STANDARDS服务：树立新的标准
Banking at Its Best银行业的最佳状态
A Passionate Flight Attendant一位充满热情的空中乘务员
The Massage Is the Message按摩就是广告
Not on the Menu未列入菜单
"Let's Start Over"“让我们重新开始”
"Ah,Bambini!"“啊，小孩!”
Beyond Order-taking超出订购范围
"Welcome to Venetia"“欢迎来到威尼西亚”
Customer Service Is Not a Mickey Mouse Affair顾客服务不是小儿戏
Pass It On传递下去
Wednesday Mornings with Elvis每周三早晨与歌王在一起
Holy Cow神圣的奶牛
A Million-dollar Lesson值百万的一次教训
Speak the Customer's Language用顾客的语言说话
How to Keep Clients...Even When It Hurts如何留住客户……即便有时会付出代价
Have You Received Our Letter Yet?你收到我们的信了吗?
Someone Was Listening有人在听
Beyond Expectations出乎意料
5. FOLLOW YOUR HEART听从你的心
To Have Succeeded成功
Making Bright Memories for Tomorrow为明天留下辉煌的回忆
I Found Myself Saying Yes我发现自己说了是的
The Shadowland of Dreams梦想中的逆境
I Never Write Right我从来写不好
When Dreams Won't Die只要梦想还在
Debbie Fields Gets"Oriented"德比·菲尔德斯找到了“方向”
A Walk in the"Woulds"走在“愿意”中
A sign for Our Times象征我们的时机到了
Sacred Stalls小隔间，我的圣地
A Hug from a Teenage Boy来自一个少年的拥抱
6. CREATIVITY AT WORK工作中的创造性
The Adjustment调整
Doing Good and Doing Well做好事并做好它
Managing the Space Program掌管太空计划
Attention to Detail注重细节
"Move Over!"“挪开点!”
Search for a Smile and Share It搜寻一个微笑并且与人分享
Getting the Garbage Out把垃圾拿出去
Time Out时间到了
Poetic Vision诗意般的看法
7. OVERCOMING OBSTACLES克服困难
How to Get Their Attention如何引起他们的注意
Attitude Is Everything态度是一切
Leading the Charge!带头冲锋
The Phantom幻影
Staying Motivated保持干劲十足
We Will Survive我们会生存下去
Credit,Not Charity信贷，而不是施舍
The Question这个问题
Tony Trivisonno's American Dream托尼·特里韦索诺的美国梦想
The Great Dill Deal了不起的莳萝生意
A Journey of Friendship友谊之旅
8. ON COURAGE论勇气
Billy比利
"If I Were Really Important..."“如果我真的很重要……”
That One Moment那一刻
A Little Courage Goes a Long Way一点点勇气可以走很长的路
It Takes Chutzpah!这需要胆量!
A Captive Audience一群被迷住的听众
A True Leader一位真正的领导者
The Scoutmaster and the Gunslinger童子军团长和持枪歹徒
Showdown at Pebble Beach在鹅卵石海滩的最后一决
Take a Stand获得立足之地
9. LESSONS & INSIGHTS教训和洞察力
The Blind Man肓人
How to Add by Subtracting怎样通过做减法而做加法
The Uncommon Professional非同寻常的职业者
Stressbusters消除压力的手段
A Lesson in Leadership领导工作中的一次教训
Mother Knows Best妈妈懂得最多
Why Coaches Really Coach教练执教的真正理由
Let Your Light Shine让你的灯发光
Spiritual Unfoldment at the World Bank在世界银行的精神展现
It Is Later Than You Think想到时为时已晚
How Much Is Enough?要多少才够?