简介
本教材在与“中等职业学校基础英语”衔接的基础上，遵循旅游中等职
业教育的特殊规律，密切结合旅游业(尤其是饭店、餐馆、商场)的工作特点
和服务内容，对学员进行英语听、说、读、写、译技能的全面训练，适当深
化语言知识，强化语言交际能力，特别是听说技能和口头交际能力的培养；
注重提高学员的观察、记忆、思维和应变能力。同时，本教材以各种显性或
隐性的形式，用英语进行爱国主义、国际主义、职业道德和有关服务规范的
教育。
全书共有18课。每课含课文一篇、情景对话两则、语法学习、多种有关
语言点和专业内容的口笔头练习、阅读理解和听力训练。全书生词约1000个
。全书从我国旅游业的实际需要出发，以涉外饭店、餐馆、商场等企业一线
部门的服务流程和工作内容为主线，涵盖了这些部门中主要岗位的职责和用
语规范，每课围绕一个中心内容。从课文、会话到练习、听力等项都相互关
联、烘云托月。各课内容选材广泛、体裁多样，论说描述、趣闻传说、信函
故事，无不入书；实际工作中的应知应会、操作交际、皆有比照，力争使学
员对餐旅业略窥全貌，又使其掌握对外宾应该说些什么和怎么说。换言之，
全书的编写特别侧重其应用 更多>>
目录
Unit 1 What Is a Hotel?
Warm-up
Text It is my dream
Dialog 1 Hotel industry ABCs
Dialog 2 A job-hunting interview
Reading Comprehension
Listening Comprehension
Unit 2 Front Office
Warm-up
Text The first representatives of a hotel
Dialog 1 A room reservation call
Dialog 2 Welcome to our hotel
Reading Comprehension
Listening Comprehension
Unit 3 Communication
Warm-up
Text Guest foremost
Dialog 1 Telephone service
Dialog 2 Sending a fax
Reading Comprehension
Listening Comprehension
Unit 4 The Cashier
Warm-up
Text The history of money
Dialog 1 Foreign exchange
Dialog 2 Checking-out
Reading Comprehension
Listening Comprehension
Unit 5 Housekeeping Department （Ⅰ）
Warm-up
Text Housekeeping department——the backbone of a hotel
Dialog 1 Turn-down a service
Dialog 2 Providing something extra
Reading Comprehension
Listening Comprehension
Unit 6 House keeping Department （Ⅱ）
Warm-up
Text Adventure on the highway
Dialog 1 About the laundry service
Dialog 2 Baby-sitting service
Reading Comprehension
Listening Comprehension
Unit 7 Food and Beverage （Ⅰ）
Warm-up
Text The food and beverage department always counts
Dialog 1 At the bar
Dialog 2 Taking the order
Reading Comprehension
Listening Comprehension
Unit 8 Food and Beverage （Ⅱ）
Warming-up
Text The story of chopsticks
Dialog 1 Room service
Dialog 2 A complaint about the dining room
Reading Comprehension
Listening Comprehension
Unit 9 Recreation （Ⅰ）
Unit 10 Recreation （Ⅱ）
Unit 11 Shopping Arcade
Unit 12 Service and Management
Unit 13 Supervision
Unit 14 Functions of Management
UNit 15 Leader and Power
Unit 16 Leadership Style
APPENDIX
VOCABULARY
USEFUL TERMS AND EXPRESSIONS
Warm-up
Text It is my dream
Dialog 1 Hotel industry ABCs
Dialog 2 A job-hunting interview
Reading Comprehension
Listening Comprehension
Unit 2 Front Office
Warm-up
Text The first representatives of a hotel
Dialog 1 A room reservation call
Dialog 2 Welcome to our hotel
Reading Comprehension
Listening Comprehension
Unit 3 Communication
Warm-up
Text Guest foremost
Dialog 1 Telephone service
Dialog 2 Sending a fax
Reading Comprehension
Listening Comprehension
Unit 4 The Cashier
Warm-up
Text The history of money
Dialog 1 Foreign exchange
Dialog 2 Checking-out
Reading Comprehension
Listening Comprehension
Unit 5 Housekeeping Department （Ⅰ）
Warm-up
Text Housekeeping department——the backbone of a hotel
Dialog 1 Turn-down a service
Dialog 2 Providing something extra
Reading Comprehension
Listening Comprehension
Unit 6 House keeping Department （Ⅱ）
Warm-up
Text Adventure on the highway
Dialog 1 About the laundry service
Dialog 2 Baby-sitting service
Reading Comprehension
Listening Comprehension
Unit 7 Food and Beverage （Ⅰ）
Warm-up
Text The food and beverage department always counts
Dialog 1 At the bar
Dialog 2 Taking the order
Reading Comprehension
Listening Comprehension
Unit 8 Food and Beverage （Ⅱ）
Warming-up
Text The story of chopsticks
Dialog 1 Room service
Dialog 2 A complaint about the dining room
Reading Comprehension
Listening Comprehension
Unit 9 Recreation （Ⅰ）
Unit 10 Recreation （Ⅱ）
Unit 11 Shopping Arcade
Unit 12 Service and Management
Unit 13 Supervision
Unit 14 Functions of Management
UNit 15 Leader and Power
Unit 16 Leadership Style
APPENDIX
VOCABULARY
USEFUL TERMS AND EXPRESSIONS
English for Hotel Service and Management
- 名称
- 类型
- 大小
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