商务英语函电

Module I  Basics for International Business CorrespondenceCHAPTER 1  International Business English CorrespondenceI. About the CourseII. Guidelines for Effective Business CorrespondenceIII. Layout of Business E-mails and LettersBusiness LinkSkill TrainingModule II  Establishing Business RelationsCHAPTER 2  Establishing Business RelationsLesson 1  Self-introductionLesson 2  First InquiryLesson 3  Contact Customers after FairBusiness LinkSkill TrainingUseful ExpressionsModule HI  Business NegotJationCHAPTER 3  Inquiry and ReplyLesson 4  Inquiring for Quantity DiscountLesson 5  Asking to Quote Two Kinds of PricesLesson 6  A Tabulated Order InquirySkill TrainingUseful ExpressionsCHAPTER 4  Offers and Counter-offersLesson 7  A Non-f'trm OfferLesson 8  A Counter-offerLesson 9  Offering Substitute MaterialBusiness LinkSkill TrainingUseful ExpressionsCHAPTER 5  Order and ContractLesson 10  Asking to Send an S/CLesson 11  Asking to Send POLesson 12  Sending S/C and P/IBusiness LinkSkill TrainingUseful ExpressionsCHAPTER 6  Production and InspectionLesson 13  Inline Inspection ReportsLesson 14  Failed in InspectionLesson 15  Asking to Release the ShipmentBusiness LinkSkill TrainingUseful ExpressionsCHAPTER 7  PaymentLesson 16  Payment NegotiationLesson 17  Proposing Payment by D/P at SightLesson 18  Settling Balance PaymentSkill TrainingUseful ExpressionsCHAPTER 8  Establishment of and Amendment to L/CLesson 19  Urging Establishment of L/CLesson 20  Amend the L/C with Correct AmountLesson 21  Amendment to L/CBusiness LinkSkill TrainingUseful ExpressionsCHAPTER 9  Packing and MarkingLesson 22  Inner Packing and LabelingLesson 23  Outer PackingLesson 24  Container LoadingBusiness LinkSkill TrainingUseful ExpressionsCHAPTER 10 ShipmentLesson 25  Shipping InstructionsLesson 26  Confn-ming Delivery DateLesson 27  Asking for Partial ShipmentBusiness LinkSkill TrainingUseful ExpressionsCHAPTER 11  InsuranceLesson 28  Insurance InformationLesson 29  Insurance ClauseLesson 30  Asking the Seller to Cover InsuranceBusiness LinkSkill TrainingUseful ExpressionsCHAPTER 12  Complaints, Claims and SettlementLesson 31  Claim on Export CartonLesson 32  Settling ComplaintLesson 33  Settlement on Inferior QualityBusiness LinkSkill TrainingUseful Expressions附录A  外销员考试模拟题参考文献