国际邮轮服务英语

前言
Chapter 1  Front Office Department
  Unit 1  Providing Information for Passengers
  Unit 2  Paying for Purchases Made on Board
  Unit 3  Dealing with Passenger Complaints
  Unit 4  Embarkation and Disembarkation
  Unit 5  Lost and Found
  Unit 6  Bill Settlement
Chapter 2  Tour Department
Chapter 3  Housekeeping Department
  Unit 1  Housekeeping Operations
  Unit 2  Make-up Rooms
  Unit 3  Turn-down Service
  Unit 4  Collecting Laundry
  Unit 5  Returning the Clothes
  Unit 6  Locations on Board
Chapter 4  Food and Beverage Department
  Unit 1  Restaurant Service
  Unit 2  Bar Service
  Unit 3  Room Service
Chapter 5  Entertainment Department
  Unit 1  Show Time
  Unit 2  Shopping and Photographing
Chapter 6  Galley Department
  Unit 1  Cooking Methods
  Unit 2  Galley Tools and Equipment
  Unit 3  Vegetables
  Unit 4  Fruits
  Unit 5  Meat
  Unit 6  Galley Daily Conversation
Appendix ：邮轮旅游常用词汇表
听力原文和习题答案
后记：我和邮轮旅游