English for hotel services

Part One The Front Office
　Unit 1 Room Reservations
　　Dialogue 1 A Long Distance Call Reservation
　　Dialogue 2 A Group Reservation
　　Dialogue 3 An Individual Reservation
　Unit 2 At the Reception Desk
　　Dialogue 1 Registering an Individual Guest
　　Dialogue 2 Receiving a Tour Group
　　Dialogue 3 Extending Stay
　Unit 3 The Bellboy
　　Dialogue 1 Showing a Guest to the Floor
　　Dialogue 2 Introducing the Room Facilities
　　Dialogue 3 Running Errands for the Guest
　Unit4 The Cashier
　　Dialogue 1 Exchanging Money
　　Dialogue 2 Checking Out
　　Dialogue 3 Paying with Credit Cards
　Unit 5 At the Business Center
　　Dialogue 1 Mail Service
　　Dialogue 2 Internet Service
　　Dialogue 3 Sending a Fax
　Unit 6 Changing the Room
　　Dialogue 1 Changing the Room
　　Dialogue 2 It's Too Noisy
　　Dialogue 3 A Room with A King-size Bed
Part Two The Housekeeping Department
　Unit 1 Making up the Room
　　Dialogue 1 Could You Do Our Room First Next Time
　　Dialogue 2 What Time to Clean Your Room
　　Dialogue 3 Turn-down Service
　Unit 2 Laundry Service
　　Dialogue 1 Introducing Laundry Service
　　Dialogue 2 Express Laundry Service
Dialogue 3 In the Laundry
　Unit 3 Wake-up Call Service & Special Service
　　Dialogue 1 Wake-up Call Service
　　Dialogue 2 Baby-sitting Service
　　Dialogue 3 Preparing for a Birthday Party
　Unit 4 Miscellaneous Service
　　Dialogue 1 Maintenance Service
　　Dialogue 2 Complaints
　　Dialogue 3 The Lost Diamond Earrings
Part Three Food and Beverage Department
　Unit 1 Chinese Restaurant
　 Dialogue 1 Reserving a Table
　 Dia|ogue 2 At a Chinese Restaurant
　 Dialogue 3 Chinese Cuisine
　Unit 2 Western Restaurant
　 Dialogue 1 At a Western Restaurant
　 Dialogue 2 Dining a la Carte
　 Dialogue 3 Wine Sales
……
Part Four Shopping and Entertaining Services
Appendix
Key to Exercises
参考书目