酒店职员英语口语大全

前言

Chapter 1 The Front Office Work 前台工作

Unit 1 Booking Rooms　　　　　　  顾客订房

Unit 2 Greeting Guests 迎接客人

Unit 3 Reception Guests 接待顾客

Unit 4 Check In 顾客登记入住

Unit 5 Foreign Exchange 为顾客兑换外币

Unit 6 Require Information 顾客问讯

Unit 7 Settling Complaints 处理顾客投诉

Unit 8 Telephone Terminal 总机服务

Unit 9 Check Out 顾客结账

Chapter 2 Housekeeping Department Work 客房部工作

Unit 1 Ushering a Guest into the Room 带客进房

Unit 2 Introducing the Room Equipment and Service 介绍设备与服务

Unit 3 Tidy the Room 整理房间

Unit 4 Laundry Service 洗衣服务

Unit 5 Repair Service 维修服务

Unit 6 Wake瞮p Call Service 叫醒服务

Unit 7 Room Service 送餐服务

Unit 8 Changing Rooms 调换房间

Chapter 3 Food and Beverage Department Work 餐饮部工作

Unit 1 Restaurant Reservation 预订座位

Unit 2 Seating Guests 请客入座

Unit 3 Ordering Food 顾客点餐

Unit 4 Serving Dishes Service 上菜服务

Unit 5 Chinese Food Service 中餐服务

Unit 6 Western Food Service 西餐服务

Unit 7 Buffet Dinner and Fast Food Service 自助餐、快餐服务

Unit 8 Check out Service 结账服务

Chapter 4 Shopping Arcade Department Work 商场部工作

Unit Unit 1 Food and Beverage 食品饮料部

Unit 2 Clothes 服装部

Unit 3 The Cosmetics 化妆品部

Unit 4 Pharmaceutical Products Group 药品部

Unit 5 Arts and Crafts 工艺礼品部

Unit 6 Painting and Calligraphy 书画部

Unit 7 Jewellery 珠宝首饰部

Unit 8 Watch and Toy 钟表、玩具部

Chapter 5 Recreation Department Work 娱乐部工作

Unit 1 Ballroom 舞厅

Unit 2 Pub 酒吧

Unit 3 Concert Hall  音乐厅

Unit 4 Movie Theater 电影院

Unit 5 Indoor Pool and Ball Games Hall 游泳馆、球馆

Unit 6 Beauty Center 美容中心

Unit 7 Gymnasium 健身房

Unit 8 Chess and Card Room 棋牌室

Chapter 6 Other Services Work 其他服务工作

Unit 1 Carry and Left Baggage 提送寄存行李

Unit 2 Look for and Property Lost 寻找与招领失物

Unit 3 Medical Services 医疗服务

Unit 4 Mail Service 邮件服务

Unit 5 Banquet Service 宴会服务

Unit 6 Hire Service 出租服务

Unit 7 Tickets Service 订票服务

Unit 8 Lead for Guest 为客指路