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简介
本书为旅游管理学专业的本科、专科的教材。全书以饭店各部门工作人员的工作程序与职责为主线，第一部分以英语对话形式再现各岗位工作人员服务情景；第二部分为饭店英语阅读，集中了近几年有关饭店管理的最新资料，对饭店总体及各主要部分进行了介绍。本书每节课后都配有适当练习，形式多样，以利于巩固学生所学的知识。
目录
前言
Part One Situational Dialognes
Unit 1 Making Reservations
Unit 2 Check in
Unit 3 Bell Service
Unit 4 Concierge Service
Unit 5 Chamber Service
Unit 6 Laundry and Valet Services
Unit 7 Guest Service
Unit 8 At a Chinese Restaurant
Unit 9 At a Western Restaurant
Unit 10 Business and Entertainment Services
Unit 11 Sales Promotion
Unit 12 Public Relations
Unit 13 Complaints
Unit 14 Check out
Part Two Readilngs
Unit 1 Hotels in the World
Unit 2 Ways of Categorizing Hotels
Unit 3 Serviced Accommodation
Unit 4 Self-service Accommodation
Unit 5 The Front Office
Unit 6 The Housekeeping
Unit 7 The Food and Beverage
Unit 8 Marketing
Exercises Key
Part One Situational Dialognes
Unit 1 Making Reservations
Unit 2 Check in
Unit 3 Bell Service
Unit 4 Concierge Service
Unit 5 Chamber Service
Unit 6 Laundry and Valet Services
Unit 7 Guest Service
Unit 8 At a Chinese Restaurant
Unit 9 At a Western Restaurant
Unit 10 Business and Entertainment Services
Unit 11 Sales Promotion
Unit 12 Public Relations
Unit 13 Complaints
Unit 14 Check out
Part Two Readilngs
Unit 1 Hotels in the World
Unit 2 Ways of Categorizing Hotels
Unit 3 Serviced Accommodation
Unit 4 Self-service Accommodation
Unit 5 The Front Office
Unit 6 The Housekeeping
Unit 7 The Food and Beverage
Unit 8 Marketing
Exercises Key
English for hotel
- 名称
- 类型
- 大小
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