Business writing in English

chapter one introduction
　section 1 common characteristics of effective business writing
　section 2 basic writing skills
chapter two business letters
　section 1 business letter formats
　section 2 structural parts of business letters
　section 3 addressing the envelope
chapter three strategies for business correspondence
　section 1 direct pattern outline for good or neutral news letters
　section 2 indirect pattern outline for bad news letters
　section 3 persuasive letters
chapter four types of business letters
　section 1 letters of requests, inquiries and replies
　section 2 status inquiries
　section 3 order letters and acknowledgement letters.
　section 4 payment and shipment
　section 5 letters of complaint, claim and adjustment
chapter five application letters and resumes
　section 1 cover letters
　section 2 resumes
chapter six personal letters in business
　section 1 letters of appreciation
　section 2 letters of congratulations
　section 3 letters of introduction
　section 4 letters of invitation
　section 5 letters of acceptance
　section 6 letters of declination
　section 7 letters of sympathy
　section 8 letters of apology
　section 9 letters of recommendation
chapter seven other forms of business communication.
　section 1 memorandums
　section 2 social invitations
　section 3 notes
　section 4 notices
　section 5 agenda
　section 6 minutes
　section 7 reports and proposals
　section 8 job description
chapter eight telegram, telex and fax
　section 1 telegram
　section 3 the fax
　section 4 e-mail
chapter nine oontraet