牛津商务英语教程(中国版),成功通话
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ISBN：9787309028478
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简介
随着我国对外开放力度的不断加大，英语学习早已从单纯的语言交流走向多元化，对既熟悉国际商务又熟练掌握英语的高级复合型人才的需求也越来越大。正是基于这种广泛的社会需求，复旦大学出版社与牛津大学出版社合作，引进广受赞誉的牛津商务英语系列教程。全书分别为：《成功通话》、《成功交际》、《成功会谈》、《成功演讲》和《成功谈判》。.
牛津大学出版社以出版高质量英语教材驰名，该套英语系列教材有着鲜明的风格与特点：一是实用性强，书中的每一选题都来自经济和商务活动，使读者通过学习对商务活动各个层面可全方位掌握；二是可操作性，整套图书确立一个容易理解、进入的起点，通过vcd和录音带等模拟商务活动的真实场景，让读者得以进入商务实践，并在实践中获得技能的提升。...
目录
introduction
who's who in dffective telephoning
Unit 1 first contacts
preparing for a telephone call
key vocabulary about telephoning
preparing and making calls
Unit 2 the right person
explaing the purpose of a call
opening calls
opening calls
Unit 3 an unexpected call
receiving calls and taking messages
leaving messages,hangling numbers
struring information on the phone
Unit 4 what's the message?
structuring a message
leaving messages,handling numbers
structuring information on the phone
Unit 5 handling information
giving feedback,echoing,clarifying
asking for repetition,clarification,responses
exchanging and responding
Unit 6 communication
……
Unit 7 making plans
Unit 8 solving plans
Unit 9 hangling complaints
Unit 10 closing a call
who's who in dffective telephoning
Unit 1 first contacts
preparing for a telephone call
key vocabulary about telephoning
preparing and making calls
Unit 2 the right person
explaing the purpose of a call
opening calls
opening calls
Unit 3 an unexpected call
receiving calls and taking messages
leaving messages,hangling numbers
struring information on the phone
Unit 4 what's the message?
structuring a message
leaving messages,handling numbers
structuring information on the phone
Unit 5 handling information
giving feedback,echoing,clarifying
asking for repetition,clarification,responses
exchanging and responding
Unit 6 communication
……
Unit 7 making plans
Unit 8 solving plans
Unit 9 hangling complaints
Unit 10 closing a call
牛津商务英语教程(中国版),成功通话
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