简介
S"> 高文知主编的《酒店情景英语(附光盘)》从酒店从业人员的实际工作需要出发进行设计、构思和编写，主要以酒店6个主要部门为依托，分为6个场景单元，每个场景单元又分为若干个子场景单元。每个单元包含了听力、场景对话、基本知识、课堂场景对话、补充阅读等部分。在加强学生的英语沟通能力之外，重在培养学生在酒店若干场景中的听、说能力，并拓展视野和眼界。本书还配有3套试题，供教学之用。
《酒店情景英语(附光盘)》主要作为高职高专旅游管理类和酒店管理类专业的教材，也可作为职大、夜大、函授和中职旅游类专业的教材，还可作为酒店管理人员、服务人员的培训和工作参考书。
目录
Chapter 1 The Front office
Unit 1 Room Reservation (I)
Unit 2 Room Reservation (II)
Unit 3 Receptionist
Unit 4 Check-in
Unit 5 Foreign Currency Exchange
Unit 6 Bell Service
Unit 7 Settling Guests Complaints
Unit 8 At the Information Desk
Unit 9 Check-out
Chapter 2 Housekeeping
Unit 1 Showing Room
Unit 2 Chamber Service
Unit 3 Laundry
Unit 4 Dealing with Emergencies
Unit 5 Lost and Found
Unit 6 Wake-up Service
Unit 7 Miscellaneous Service
Chapter 3 Food & Beverage
Unit 1 Reservation
Unit 2 Seating Guests
Unit 3 Taking Orders for the Western Food
Unit 4 Taking Orders for the Chinese Food
Unit 5 Room Service
Unit 6 Paying the Bill
Unit 7 Beverage Service during the Service
Unit 8 Bar Service
Unit 9 Banquet Service and Buffet
Unit 10 Dealing with Complaints
Chapter 4 Health & Recreation
Unit 1 At the Health Center
Unit 2 In the Beauty Salon
Unit 3 Recreation
Chapter 5 Business Center
Unit 1 At the Bank
Unit 2 At the Post Office
Unit 3 Booking Tickets
Unit 4 Telecommunications
Unit 5 Convention Services
Chapter 6 At the Hotel Store
Unit 1 At the Textile and Knitwear Counter
Unit 2 At the Jewelry and Crafts Counter
Unit 3 At the Medicine and Foodstuff Department
Unit 4 At the Chinese Arts and Stationery Department
Unit 1 Room Reservation (I)
Unit 2 Room Reservation (II)
Unit 3 Receptionist
Unit 4 Check-in
Unit 5 Foreign Currency Exchange
Unit 6 Bell Service
Unit 7 Settling Guests Complaints
Unit 8 At the Information Desk
Unit 9 Check-out
Chapter 2 Housekeeping
Unit 1 Showing Room
Unit 2 Chamber Service
Unit 3 Laundry
Unit 4 Dealing with Emergencies
Unit 5 Lost and Found
Unit 6 Wake-up Service
Unit 7 Miscellaneous Service
Chapter 3 Food & Beverage
Unit 1 Reservation
Unit 2 Seating Guests
Unit 3 Taking Orders for the Western Food
Unit 4 Taking Orders for the Chinese Food
Unit 5 Room Service
Unit 6 Paying the Bill
Unit 7 Beverage Service during the Service
Unit 8 Bar Service
Unit 9 Banquet Service and Buffet
Unit 10 Dealing with Complaints
Chapter 4 Health & Recreation
Unit 1 At the Health Center
Unit 2 In the Beauty Salon
Unit 3 Recreation
Chapter 5 Business Center
Unit 1 At the Bank
Unit 2 At the Post Office
Unit 3 Booking Tickets
Unit 4 Telecommunications
Unit 5 Convention Services
Chapter 6 At the Hotel Store
Unit 1 At the Textile and Knitwear Counter
Unit 2 At the Jewelry and Crafts Counter
Unit 3 At the Medicine and Foodstuff Department
Unit 4 At the Chinese Arts and Stationery Department
酒店情景英语
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