物流英语[电子资源.图书]

part 1 general review of logistics

chapter 1 introduction to logisics

introduction

definintons

elements of logistics

importance of logistics

summary

chapter 2 intergraded logistics and the supply china

introduction

the total logistics concept

planning for logistics

integrated systems

logistics and supply chain management

completive advantage through logistics
summary

chapter 3 customer service and logistics

introduction

the components of customer service

customer service policy

levels of customer service

.measuring customer serivce

summary

chapter 4 key issues and challenges for logistics

introduction

the external environment

supply

distribution

retailing

the consumer

summary

part 2 planning for logistics

chaoter 5 planning framework for logistics

chapter 6 logistics processes

chapter 7 planning physical distribution

chapter 8 logistics management and organization

chapter 9 hdistribution:tactical and operational techniques

chapter 10 manufacturing and materials management

part 3 procurement and inventory strategies

part 4 warehousing and storage

part 5 transport strategy

part 6 order processing and information systems

part 7 associated factors