English for hotel situations

Unit 1 Enquiries about Hotel Rooms and Facilities咨询酒店房间与设施
Unit 2 Reservations（A）预订（A）
Unit 3 Reservations（B）预订（B）
Unit 4 Reservations（C）预订（C）
Unit 5 Pick—ups at the Airport机场迎宾
Unit 6 Welcoming Guests迎客
Unit 7 Check—in入住登记
Unit 8 Extending One’s Stay at a Hotel延长酒店住宿
Unit 9 Taking the Lift搭乘电梯
Unit 10 Escorting the Guest to the Room带客入房
Unit 11 Showing the Room Facilities to the Guest向客人展示房间设施
Unit 12 Standard Delivery标准派送
Unit 13 Introducing the Hotel and Hotel Services to the Guest
向客人介绍酒店及其服务项目
Unit 14 Depositing the Valuables贵重物品寄存
Unit 15 Making up the Room清理房间
Unit 16 Turn.down Service做夜床服务
Unit 17 Waking—up Service叫醒服务
Unit 18 Problems and Solutions（A）问题和解决方法（A）
Unit 19 Problems and Solutions（B）问题和解决方法（B）
Unit 20 Asking for and Showing the Locations of the Hotel Facilities询问和指示酒店设施位置
Unit 21 Asking for and Telling Business Hours询问和告知营业时间
Unit 22 Food and Beverages（A）Booking a Table餐饮（A）订餐
Unit 23 Food and Beverages（B）Taking Orders and Offering Recommendations餐饮（B）点菜与推荐菜品
Unit 24 Food and Beverages（C）Serving the Dishes餐饮（C）上菜
Unit 25 Food and Beverages（D）At the Bar餐饮（D）在酒吧
Unit 26 Food and Beverages（E）Ordering Room Service and Settling the Bill餐饮（E）预订客房送餐服务和结账
Unit 27 Laundry Service洗衣服务
Unit 28 Ticket Booking票务预订
Unit 29 Telephone Service电话服务
Unit 30 Running Errands for the Guests为客人办事
Unit 31 The Cloakroom Service寄存服务
Unit 32 Local Tours当地旅游
Unit 33 Shopping购物
Unit 34 Foreign Currency Exchange外币兑换
Unit 35 Secretarial Service文秘服务
Unit 36 Complaints投诉
Unit 37 Lost and Found失物招领
Unit 38 Check—out结账退房
Key to the Exercises
Reference