Secretarial English

Part 1 Introduction: The Making of a Qualified Secretary
Unit 1 Read to Know
Section A How to Be a Secretary
Practice
Section B How to Be a Successful Secretary
Practice
Unit 2 Practice to Learn,
Section A What Should a Secretary Do in Office
Practice
Section B A Secretary's Day
Practice

Part 2 Greeting and Introduction
Unit 1 Read to Know
Section A Breaking the Ice
Practice
Section B How to Receive Your Customers
Practice
Unit 2 Practice to Learn
Section A Greeting
Section B Introduction
Practice

Part 3 Secretarial English for Telephone Use
Unit 1 Read to Know
Section A Phone Call Etiquette
Practice
Section B How Phonogenic Are You?
Practice
Unit 2 Practice to Learn
Section A Arrangements
Section B Leaving a Message
Practice

Part 4 Reception and Send-off
Unit 1 Read to Know
Section A How to Hire the Best Receptionist for Your Office
Practice
Section B What Makes a Secretary a Good Receptionist
Practice
Unit 2 Practice to Learn
Section A Receiving
Section B Send-off
Practice

Part 5 Communication and Interpersonal Relationship
Unit 1 Read to Know
Section A Body Language in Communication
Practice
Section B Business Dinner
Practice
Unit 2 Practice to Learn
Section A Going to Parties
Section B Sitting at a Dinner
Practice

Part 6 Arranging a Trip
Unit 1 Read to Know.
Section A Details in Making an Itinerary
Practice
Section B Steps to Follow in Making an Itinerary
Practice
Unit 2 Practice to Learn
Section A Booking Tickets
Section B Making Reservations
Practice

Part 7 Arranging a Meeting
Unit 1 Read to Know
Section A Meeting Arrangement and Minutes Taking
Practice
Section B Cross-cultural Negotiation
Practice
Unit 2 Practice to Learn
Section A Minutes of Meeting
Section B Memo
Practice

Part 8 Dealing with Business Letters
Unit 1 Read to Know
Section A Guidelines for Writing a Business Letter
Practice
Section B Key Elements of Business Letter Etiquette
Practice
Unit 2 Practice to Learn
Section A Letter of Thanks and Complaint
Section B Letter of Application and Invitation
Practice

Part 9 Dealing with Documents and Bills
Unit 1 Read to Know
Section A A Master of Paperwork
Practice
Section B Organizing Your Documents and Files
Practice
Unit 2 Practice to Learn
Section A I.O.U. and Promissory
Section B Receipt, Notice and Certificate
Practice

Part 10 Files Management and Office Automation
Unit 1 Read to Know
Section A Introduction to Files Management
Practice
Section B Knowing Office Automation
Practice
Unit 2 Practice to Learn
Section A Six Suggestions for Electronic Filing
Practice
Section B How to Reach GS-7 for an Office Employee
Practice
Appendix Ⅰ Vocabulary
Appendix Ⅱ 200 Sentences Commonly- used in Office
Appendix Ⅲ 100 Sentences Commonly- used in Business Letters and Documents
Key to the Exercises (for reference only)
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