简介
《高速铁路服务英语》主要内容：随着经济的不断发展和基础设施建设的不断完善，中国乃至世界已全面进入“高铁时代”。作为现代服务业的分支，高铁服务行业应运而生并在现代社会中发挥着重要作用。由于经济的全球化，高铁服务人员也须具有双语能力。《高速铁路服务英语》作为一本针对高铁服务人员的英语教材，旨在提高高铁服务人员的英语交流水平和培养符合高铁时代要求的高素质从业人员。期望高铁服务人员通过《高速铁路服务英语》的学习，能够全面认识和了解高铁服务，熟悉列车服务的英文表达，掌握英文沟通的技巧和方法，为乘客提供上乘的服务。
《高速铁路服务英语》共分为两个部分，第一部分包括八个单元，分别介绍票务、车站服务、乘车服务、餐饮服务、乘务播音、突发情况的应急处理及乘务员服务规范的经典句型、常用对话及铁路相关知识方面的阅读材料。第二部分为附录，包括主要景点、场所名录及常用专业词汇与短语。
《高速铁路服务英语》有三大特点：一是内容的前瞻性和创新性。《高速铁路服务英语》是为适应现代中国铁路和城市轻轨等发展的需要而编写的特色英语服务教材。二是内容的实践性。《高速铁路服务英语》采用全英文情景模拟的方法来编写，选取了高铁服务过程中的经典对话。三是内容的系统性。《高速铁路服务英语》对高铁服务的整个服务流程和每个细节及其在实践中的应用都做了详尽的介绍。
《高速铁路服务英语》面向铁路行业第一线的服务人员，适于有一定英语基础的服务人员学习行业英语。《高速铁路服务英语》可作为大、中专院校高铁服务、铁路服务、地铁服务等专业的教学用书，也可以作为铁路职工或相关从业人员自学及培训用书。
目录
Unit 1 Introduction
Part 1 History
Part 2 Definition
Part 3 Classification
Part 4 Development of high-speed rail in China
Unit 2 Ticket Service
Part 1 Book the tickets
Part 2 Buy the tickets
Part 3 Refund the tickets
Part 4 Check the tickets
Unit 3 Station Service
Part 1 Directing and waiting
Part 2 Left luggage
Part 3 Station announcement
Unit 4 On-train Service
Part 1 Seat and baggage
Part 2 Intemal environment
Part 3 Vehicle transference
Unit 5 Dining Car Service
Unit 6 Announcement
Part 1 Common announcement
Part 2 Safety knowledge and emergency announcement
Unit 7 Emergency Treatment
Part 1 Fire safety
Part 2 Emergency disease
Part 3 Equipment failure
Unit 8 Service Criteria
Part 1 Conductor service criteria
Part 2 Goods storage clerk service criteria
Part 3 Ticket inspector service criteria
Part 4 Waiting staff service criteria
Part 5 Train attendant service criteria
Key to Translation
Unit 2 Ticket Service
Unit 3 Station Service
Unit 4 On-train Service
Unit 5 Dining Car Service
Unit 6 Announcement
Unit 7 Emergency Treatment
Appendix 1 List of scenic spots
Appendix 2 Famous snacks
Appendix 3 Words and expressions of high-speed rail service
Bibliography
Part 1 History
Part 2 Definition
Part 3 Classification
Part 4 Development of high-speed rail in China
Unit 2 Ticket Service
Part 1 Book the tickets
Part 2 Buy the tickets
Part 3 Refund the tickets
Part 4 Check the tickets
Unit 3 Station Service
Part 1 Directing and waiting
Part 2 Left luggage
Part 3 Station announcement
Unit 4 On-train Service
Part 1 Seat and baggage
Part 2 Intemal environment
Part 3 Vehicle transference
Unit 5 Dining Car Service
Unit 6 Announcement
Part 1 Common announcement
Part 2 Safety knowledge and emergency announcement
Unit 7 Emergency Treatment
Part 1 Fire safety
Part 2 Emergency disease
Part 3 Equipment failure
Unit 8 Service Criteria
Part 1 Conductor service criteria
Part 2 Goods storage clerk service criteria
Part 3 Ticket inspector service criteria
Part 4 Waiting staff service criteria
Part 5 Train attendant service criteria
Key to Translation
Unit 2 Ticket Service
Unit 3 Station Service
Unit 4 On-train Service
Unit 5 Dining Car Service
Unit 6 Announcement
Unit 7 Emergency Treatment
Appendix 1 List of scenic spots
Appendix 2 Famous snacks
Appendix 3 Words and expressions of high-speed rail service
Bibliography
English for express railway service
- 名称
- 类型
- 大小
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