Each chapter ends with a Summary, Chapter Resources, Key Words, and Inter-Act with Media.
Preface
Understanding Interpersonal Communication
An Orientation to Interpersonal Communication
Interpersonal Communication Defined
The Functions of Interpersonal Communication
Interpersonal Communication Components
Participant Characteristics and Roles
Context
Message Formation
Channels
Noise
Feedback Messages
Interpersonal Communication Principles
Interpersonal Communication Has Purpose
Interpersonal Communication Is Continuous
Interpersonal Communication Is Transactional
Interpersonal Communication Is Relational
Interpersonal Communication is Irreversible
The Ethics of Interpersonal Communication
Interpersonal Communication and Diversity
Diverse Voices: Arturo Madrid on Social Perception
Increasing Interpersonal Communication Competence
Spotlight on Scholars: Brian Spitzberg on Interpersonal Communication Competence
Understanding the Concepts and Developing the Skills that Lead To Competence
Super Skill: Behavioral Flexibility
Writing Communication Improvement Goal Statements
Forming and Using Social Perceptions
The Perception Process
Attention and Selection
Organization of Stimuli
Interpretation of Stimuli
Perceptions of Self: Self-Concept and Self-Esteem
Forming and Maintaining a Self-Concept
Self-Monitoring
Developing and Maintaining Self-Esteem
Social Construction of Self
Spotlight on Scholars: Michael L. Hecht on Interethnic Communication and Ethnic Identity
Accuracy of Self-Concept and Self-Esteem
Self-Concept, Self-Esteem and Communication
Cultural and Gender Influences
Perception of Others
First Impressions
Perceptual Problems
Improving Accuracy of Social Perceptions
Communication Improvement Plan: Perception
Communicating in Relationships: Basic Concepts
Types of Relationships
Acquaintances
Friends
Close Friends or Intimates
Disclosure and Feedback in Relationships
Communication Patterns During Stages of Relationships
Spotlight on Scholars: Steven Duck on Personal Relationships
Beginning and Developing a Relationship
Maintaining a Relationship
Diverse Voices: Brenda J. Allen, Friendships that Bridge Differences
De-escalating and Dissolving a Relationship
Relational Dialectics
Autonomy-Connection
Openness-Closedness
Novelty-Predictability
Managing Dialectical Tensions
Turning Points in Relationships
Theoretical Perspectives on Relationships
Interpersonal Needs Theory
Exchange Theory
Communication Improvement Plan: Relationships
Verbal Communication
Language and Perception
Sapir-Whorf Hypothesis
Polarized language
Language and Meaning
Symbolic Interactionism
Coordinated Management of Meaning
Language and Culture
Characteristics of Language
Improving Language Skills
Choose Specific Language
Adapt Language to Listeners
Date Information
Index Generalizations
Practice Communication Accommodation
Demonstrate Linguistic Sensitivity
Diverse Voices: Delores V. Tanno, I Am
Spotlight on Scholars: Molefi Kete Asante on The Language of Prejudice and Racism
Language in Unique Message Contexts
Language of Humor
Language of Cyberspace
Communication Improvement Plan: Verbal Communication
Communicating Through Nonverbal Behaviors
Characteristics and Functions of Nonverbal Communication
Types of Nonverbal Communication
Kinetics
Paralanguage
Vocal Interferences
Spatial Usage
Spotlight on Scholars: Judee K. Burgoon on Nonverbal
Expectancy Violation Theory
Artifacts
Self-Presentation Cues
Time
Olfactory Communication
Cultural and Gender Variations in Nonverbal Communication
Diverse Voices: Elizabeth Lozano, Latin American and
Anglo Use of Personal Space in Public Places
Improving Nonverbal Communication Skills
Sending Messages
Receiving Messages
Communication Improvement Plan: Nonverbal Communication
Developing Interpersonal Communication Skills
Holding Effective Conversations
The Structure of Conversations
Beginning to Converse
The Body of a Conversation
Disengaging from Conversation
Characteristics of Conversations
Formality
Turn-Taking\Topic Change
Talk Time
Scriptedness
Conversational Audience
Rules of Conversations
Characteristics of Rules
The Cooperative Principle
Guidelines for Effective Conversationalists
Develop an Other-Centered Focus
Engage in Appropriate Turn-Taking
Maintain Conversational Coherence
Practice Politeness
Balance Appropriateness and Effectiveness
Protect Privacy
Cultural Variations in Conversations
Diverse Voices: Nancy Sakamoto, Conversational Ballgames Summary
Inter-Action Dialogue: Conversations
Communication Improvement Plan: Conversation
Listening Effectively
Attending
Understanding
Diverse Voices: Donal Carbaugh, I Can't Do That! But I Can Actually See Around Corners
Resist Taking Our Mind Off What the Speaker is Saying
Identify the Speaker's Purpose and Key Points
Observe Nonverbal Cues
Avoid Interrupting
Ask Questions
Paraphrase What You Heard
Remembering and Retaining Information
Spotlight on Scholars: Robert Bostrom on Listening
Repetition
Mnemonics
Note Taking
Critically Evaluating Information
Separate Fact from Inference
Probe for Information
Applying Skills to Listening in Cyberspace
Inter-Action Dialogue: Listening Effectively
Communication Improvement Plan: Listening
Supporting and Comforting Others
Empathy
Approaches to Empathy
Improving Our Ability to Empathize
Diverse Voices: Linda Howard, Black and White
Understanding Emotional Support
Supporting
Spotlight on Scholars: Brant Burleson on Comforting
Characteristics of Effective and Ineffective Emotional Support
Supportive Interaction Phases
Supportive Message Skills
Clarifying Supportive Intentions
Buffering Face Threats
Other-Centered Messages
Framing
Giving Advice
Social Support in Cyberspace
Gender and Cultural Differences and Similarities in Comforting
Inter-Action Dialogue: Responding and Comforting
Communication Improvement Plan: Responding
Sharing Personal Information: Self-Disclosure and Feedback
Self-Disclosure
Balancing Self-Disclosure and Privacy
Cultural and Gender Differences
Guidelines for Appropriate Self-Disclosure
Skills for Self-Disclosure and Privacy Management
Owning Feelings and Opinions
Describing Feelings
Masking Feelings
Displaying Feelings
Managing Privacy
Asking for Feedback
Giving Personal Feedback
Describing Behavior
Giving Constructive Criticism
Praising
Inter-Action Dialogue: Self-Disclosure
Communication Improvement Plan: Developing Relationships Through Self-Disclosure and Feedback
Using Interpersonal Influence Ethically
Interpersonal Power in Relationships
Perception of Coercive Power
Reward power
Legitimate Power
Expert Power
Referent Power
Types of Persuasive Messages
Giving Good Reasons
Personal Credibility
Spotlight on Scholars: Richard Petty on Attitude Change
Emotion Appeals
Compliance-Gaining Strategies
Supporting-Evidence Strategies
Exchange Strategies
Direct-Request Strategies
Empathy-Based Strategies
Face-Maintenance Strategies
Other-Benefit Strategies
Distributive Strategies
Choosing a Strategy
Overcoming Resistance
Assertiveness
Contrasting Methods of Expressing Our Needs and Rights
Distinguishing Among Passive, Aggressive and Assertive Responses
Characteristics of Assertive Messages
Assertiveness in Cross-Cultural Relationships
Inter-Action Dialogue: Influence
Communication Improvement Plan: Influencing Ethically
Managing Conflict
Types of Interpersonal Conflict
Pseudoconflict
Fact Conflict
Value Conflict
Policy Conflict
Ego Conflict
Styles of Managing Conflict
Withdrawal
Accommodating
Forcing
Compromising
Collaborating
Communication Patterns That Impede effective
Conflict Management
Ascribing Motives
Counter Blame
Demand-Withdrawal
Spiraling Negativity
Stubbornness
Communication Skills That Promote Successful Conflict Management
Spotlight on Scholars: Daniel J. Canary on Conflict Management
Communication Skills for Initiating Conflict
Communication Skills for Responding to Conflict
Communication Skills for Mediating Conflict
Diverse Voices: Mahboub Hashem, The Power of Wastah in Lebanese Speech
Recovering From Conflict Management Failures
Inter-Action Dialogue: Conflict
Communication Improvement Plan: Conflict Management
USING COMMUNICATION SKILLS TO IMPROVE RELATIONSHIPS
Communicating in Intimate Relationships: Friends, Spouses, and Family
Characteristics of Intimate Relationships
Warmth and Affection
Trust
Self-Disclosure
Commitment
Types of Intimate Relationships and Relational Styles
Male Relationships
Female Relationships
Gender Differences in Intimacy
Male-Female Relationships
Marriage and Other Long-Term Committed Relationships
Spotlight on Scholars: Mary Anne Fitzpatrick on Couple Types and Communication
Family Relationships
Diverse Voices: Jacqueline Taylor, Performing Commitment
Intergenerational Family Communication
Improving Family Communication
Problems Associated with Intimacy
Loneliness
Relational Uncertainty
Jealousy
Sex-Role Stereotyping
Communication Improvement Plan: Intimate Relationships
Communicating in the Workplace
Presenting Yourself During the Hiring Process
Getting the Interview
Presenting Yourself During an Interview
Managing Relationships at Work
Communicating in Managerial Relationships
Communicating in Co-Worker Relationships
Communicating on a Work Team
Characteristics of Effective Work Teams
Communicating to Make Team Decisions
Leading Team Meetings
Diverse Voices: Delores Cathcart and Robert Cathcart, The Group: A Japanese Context
Member Responsibility in Team Meetings
Communicating in a Diverse Workplace
Organizational Romance
Sexual Harassment
Multicultural Based Work Style Differences
Inter-Generational Differences
Communication Improvement Plan: Workplace Communication
Index