Communicate! / 10th ed.

Preface p. xviii
Foundations of Communication p. 2
Communication Perspective p. 4
The Communication Process p. 6
Communication in Our Lives p. 11
Communication Principles p. 15
Increasing Our Communication Competence p. 21
Summary p. 25
Communicate! Online p. 26
Key Terms p. 26
Perception of Self and Others p. 28
The Perception Process p. 30
Perceptions of Self: Self-Concept and Self-Esteem p. 32
Perception of Others p. 38
What Would You Do? A Question of Ethics p. 47
Summary p. 48
Communicate! Online p. 49
Key Terms p. 49
Verbal Communication p. 50
The Nature of Language p. 52
Speaking More Clearly p. 56
Speaking Appropriately p. 64
Summary p. 69
What Would You Do? A Question of Ethics p. 70
Communicate! Online p. 71
Key Terms p. 71
Nonverbal Communication p. 72
The Nature of Nonverbal Communication Behavior p. 75
Body Motions p. 75
Paralanguage p. 79
Self-Presentation p. 82
Communication through Management of Your Environment p. 85
What Would You Do? A Question of Ethics p. 90
Summary p. 91
Communicate! Online p. 92
Key Terms p. 92
Self-Review for Part I p. 93
Interpersonal Communication p. 94
Conversations p. 96
Characteristics of Conversation p. 98
Types and Structures of Conversation p. 99
Rules of Conversation p. 101
Effective Conversations Follow the Cooperative Principle p. 103
Skills of Effective Face-to-Face Conversationalists p. 106
Skills of Effective Electronically Mediated Conversationalists p. 112
Cultural Variations in Effective Conversation p. 116
Conversation and Analysis p. 117
What Would You Do? A Question of Ethics p. 121
Summary p. 121
Communicate! Online p. 122
Key Terms p. 122
Listening p. 124
Attending p. 126
Understanding p. 127
Remembering: Retaining Information p. 134
Critical Analysis p. 137
Responding Empathically to Give Comfort p. 139
What Would You Do? A Question of Ethics p. 148
Conversation and Analysis p. 148
Summary p. 151
Communicate! Online p. 152
Key Terms p. 153
Self-Disclosure and Feedback p. 154
Self-Disclosure p. 156
Disclosing Feelings p. 161
Owning Feelings and Opinions p. 167
Giving Personal Feedback p. 169
Assertiveness p. 172
What Would You Do? A Question of Ethics p. 178
Conversation and Analysis p. 178
Summary p. 182
Communicate! Online p. 182
Key Terms p. 183
Communicating in Relationships p. 184
Types of Relationships p. 186
Communication in the Stages of Relationships p. 188
Role of Electronic Communication in Building Relationships p. 195
Theoretical Perspectives on Relationships p. 199
Conflict p. 201
Communication Skills for Resolving Conflicts through Collaboration p. 206
What Would You Do? A Question of Ethics p. 212
Conversation and Analysis p. 213
Summary p. 215
Communicate! Online p. 216
Key Terms p. 217
Interviewing p. 218
Responsibilities of the Job Applicant p. 220
Interpersonal Skills in Interviewing Others p. 228
What Would You Do? A Question of Ethics p. 231
Summary p. 231
Communicate! Online p. 232
Key Terms p. 232
Self-Review for Part II p. 233
Group Communication p. 234
Participating in Group Communication p. 236
Characteristics of Effective Work Groups p. 238
Stages of Group Development p. 246
Problem Solving in Groups p. 249
Constraints on Effective Decision Making p. 258
What Would You Do? A Question of Ethics p. 259
Summary p. 260
Communicate! Online p. 260
Key Terms p. 261
Member Roles and Leadership in Groups p. 262
Member Roles p. 264
Member Responsibilities in Group Meetings p. 268
Leadership p. 271
Leading Group Meetings p. 275
Evaluating Group Effectiveness p. 279
What Would You Do? A Question of Ethics p. 283
Summary p. 283
Communication! Online p. 284
Key Terms p. 284
Self-Review for Part III p. 285
Public Speaking p. 286
Determining Your Goal p. 288
Selecting a Topic from a Subject Area p. 290
Analyzing the Audience p. 293
Considering the Setting p. 296
Writing the Speech Goal p. 298
Summary p. 302
What Would You Do? A Question of Ethics p. 303
Communicate! Online p. 304
Key Terms p. 304
Doing Research p. 306
Where to Look: Traditional and Electronic Sources of Information p. 308
What Information to Look For p. 319
Recording Information and Citing Written and Electronic Sources p. 326
What Would You Do? A Question of Ethics p. 329
Summary p. 330
Communicate! Online p. 330
Key Terms p. 331
Organizing p. 334
Outlining the Body of the Speech p. 336
Selecting and Outlining Supporting Material p. 343
Outlining Section Transitions p. 345
Preparing the Introduction p. 347
Outlining the Conclusion p. 350
Listing Sources p. 352
Completing the Outline p. 354
Summary p. 355
What Would You Do? A Question of Ethics p. 358
Communicate! Online p. 359
Key Terms p. 359
Adapting Verbally and Visually p. 360
Developing Common Ground p. 362
Creating and Maintaining Audience Interest p. 364
Adapting to the Audience's Level of Understanding p. 368
Building a Positive Attitude toward You as the Speaker p. 370
Adapting to the Audience's Attitude toward Your Speech Goal p. 372
Adapting to Audiences Visually p. 375
A Plan of Adaptation p. 386
What Would You Do? A Question of Ethics p. 389
Summary p. 390
Communicate! Online p. 390
Key Terms p. 391
Practicing the Presentation of Your Speech p. 392
Components to Practice in Your Speech p. 394
Achieving a Conversational Quality p. 400
Rehearsal p. 404
Coping with Nervousness p. 410
Criteria for Evaluating Speeches p. 416
Sample Speech: Habitat for Humanity, by Miranda Branton p. 418
What Would You Do? A Question of Ethics p. 423
Summary p. 423
Communicate! Online p. 424
Key Terms p. 425
Informative Speaking p. 426
Principles of Informing p. 428
Methods of Informing p. 437
Criteria for Evaluating Informative Speeches p. 443
Sample Speech: Who Was Shakespeare? by Hillary Carter-Liggett p. 445
Summary p. 451
What Would You Do? A Question of Ethics p. 451
Communicate! Online p. 452
Key Terms p. 452
Persuasive Speaking p. 454
Principles of Persuasive Speaking p. 456
Criteria for Evaluating Persuasive Speeches p. 477
Sample Speech: Dangerous Trucks, by Charone S. Frankel p. 479
What Would You Do? A Question of Ethics p. 484
Summary p. 484
Communicate! Online p. 485
Key Terms p. 485
Self-Review for Part IV p. 487
References p. 488
Index p. 496
Photo Credits p. 504