Practical course in tourism English listening and speaking

PART I ABOUT INBOUND TOUR GUIDES
Chapter 1 Meeting the Tourists
Section 1 Situational Conversations
Conversation 1 Meeting the New Arrivals at the Airport
Conversation 2 Going Through the Customs Formalities
Conversation 3 On the Way to the Hotel
Section 2 Complete the Following Passage A Welcome Speech
Chapter 2 Accommodation
Section 1 Situational Conversations
Conversation 1 Checking in
Conversation 2 Handling Complaint about the Housekeeping Service
Conversation 3 Checking out
Section 2 Complete the Following Passage Lily Hotel
Chapter 3 Dining
Section 1 Situational Conversations
Conversation 1 Seating the Guests
Conversation 2 At the Chinese Restaurant
Conversation 3 At the Western Restaurant
Section 2 Complete the Following Passage Beijing Roast Duck
Chapter 4 Transportation
Section 1 Situational Conversations
Conversation 1 Asking the Way
Conversation 2 Booking Tickets
Conversation 3 Leading a Tour Group to Take the Train
Section 2 Complete the Following Passage Public Transportation of Beijing
Chapter 5 Sightseeing
Section 1 Situational Conversations
Conversation 1 Conducting a Sightseeing Tour in Hangzhou
Conversation 2 Taking a Natural Scenery Tour in China
Conversation 3 Visiting the Jade Buddha Temple
Section 2 Complete the Following Passage The Yangtze Three Gorges
Chapter 6 Shopping
Section 1 Situational Conversations
Conversation 1 At the Arts and Craft Store
Conversation 2 At the Department Store
Conversation 3 At the Souvenir Department
Section 2 Complete the Following Passage Shanghai Carpet Factory
Chapter 7 Entertainment
Section 1 Situational Conversations
Conversation 1 Talking about the Recreation and Fitness Center
Conversation 2 Booking Tickets for Beijing Opera
Conversation 3 Making Appointment
Section 2 Complete the Following Passage
Peking Opera
Chapter 8 Farewell
Section 1 Situational Conversations
Conversation 1 Bidding Farewell to the Tourist
Conversation 2 Checking in at the Airport
Conversation 3 Seeing the Tourist off
Section 2 Complete the Following Passage A Farewell Speech
PART II ABOUT OUTBOUND TOUR LEADERS
Chapter 1 At the Airport &the Duty of a Tour Leader
Section 1 Situational Conversations
Conversation 1 At the Information Desk
Conversation 2 At the Check-in Counter
Conversation 3 Going Through Security Check
Conversation 4 At the Transfer Desk
Conversation 5 Luggage Claim
Conversation 6 Handling the Immigration Procedures
Section 2 Complete the Following Passage The Duty of a Tour Leader
Chapter 2 On Board the Plane &Air Travel Tips
Section 1 Situational Conversations
Conversation 1 Asking for Drinks
Conversation 2 Meals on Board
Conversation 3 Airsickness
Conversauon 4 Feeling a Little Cold
Conversation 5 Asking for Entry Cards & Customs Declarations
Conversation 6 Inquiry
Section 2 Complete the Following Passage Air Travel Tips to Make Your Flight Easier
Chapter 3 At the Hotel
Section 1 Situational Conversations
Conversation 1 Check in
Conversation 2 Room Service
Conversation 3 Wake-up Call Service
Conversation 4 Laundry Service
Conversation 5 Check Out
Conversation 6 Reservation
Section 2 Complete the Following Passage Classifications of Hotel
Chapter 4 At the Restaurant & Bar
Section 1 Situational Conversations
Conversation 1 Arranging the Tour Group to Have Meal
Conversation 2 Ordering Dinner
Conversation 3 Bill Payment
Conversation 4 At the Bar
Section 2 Complete the Following Passage Western Table Etiquettes
Chapter5 Shopping
Section 1 Situational Conversations
Conversation 1 Buying Cosmetics
Conversation 2 Buying Watches
Conversation 3 Buying Some Fish Oil and Sheep Oil Skin Care Items
Conversation 4 Buying Fruits
Conversation 5 Returning Goods for a Refund
Conversation 6 In the Duty-Free Shop
Conversation 7 Tax Refund
Section 2 Complete the Following Passage Hong Kong--The Shopping Paradise
Chapter 6 Traffic
Section l Situational Conversations
Conversation 1 Taking a Taxi
Conversation 2 Taking a Bus
Conversation 3 Taking the Subway
Section 2 Complete the Following Passage London's 5 Airports
Chapter 7 Sightseeing and Entertainment
Section 1 Situational Conversations
Conversation 1 Buying Admission Tickets
Conversation 2 Watching a Song and Dance
Conversation 3 Taking a Group Picture
Conversation 4 At the Recreational Center
Section 2 Complete the Following Passage The Floating City without Auto
Chapter 8 About the Safety Abroad
Section 1 Situational Conversations
Conversation 1 Reporting to the Police
Conversation 2 About Security in the Hotel
Section 2 Complete the Following Passage Safety Tips in Rome
Chapter 9 Making a Call
Section 1 Situational Conversations
Conversation 1 Making a Call Back to China
Conversation 2 Making an Overseas Call to America
Conversation 3 Making a Long-Distance Call
Conversation 4 Making a Collect Call
Section 2 Complete the Following Passage How to Make a Phone Call to the USA from London
Chapter 10 At the Post Office
Section I Situational Conversations
Conversation 1 Posting a Letter to China
Conversation 2 Mailing a Parcel to China
Conversation 3 Buying Some Stamps
Section 2 Complete the Following Passage Information on the U. S. Postal Service
Chapter 11 At the Bank
Section 1 Situational Conversations
Conversation 1 Opening a Savings Account at the Bank
Conversation 2 Opening a Checking Account at the Bank
Conversation 3 Changing Some Money at the Bank
Conversation 4 Drawing Some Money from the Automatic Teller Machine (ATM)
Conversation 5 Changing the Traveler's Cheek
Conversation 6 Changing Japanese Yen into US Dollars
Section 2 Complete the Following Passage Credit Cards & Money Exchange Abroad
Chapter 12 How to See a Doctor Abroad
Section 1 Situational Conversations
Conversation 1 Treating the Flu
Conversation 2 Treating the Virus Infection
Conversation 3 Prescribing
Section 2 Complete the Following Passage How to See a Doctor in England
PART Ⅲ QUESTIONS &ANSWERS ABOUT PROFESSIONAL GUIDES'OPERATION AND GENERAL TOURISM KNOWLEDGE
Chapter 1 Questions and Answers on Professional Guides' Operation
Chapter 2 Questions and Answers on General Tourism Knowledge
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