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简介

   This book is intended for the wide range of business professionals who are interested in knowing more about process orientation in business and the imple-mentation of these concepts in R/3 , SAP 's client/server business application suite. It provides an inside look into the conceptual framework and strategy behind SAP 's business engineering initiative. Most of all, the book explains ale hundamentally different approaches to business change between the use of process model templates and the consulting method known as business-process reengineering, which promotes a zero-based busilless analysis and modeling.    Based upon our research and experiences, we have found that business pro-fessionals too onen maintain an "at war" ntentality toward Uteir data processing departments and systems. Fed up with the jargon garden of technospeech and sick of the endless meetings needed to get everyone reading from the same page,business professionals, line managers, and system users crave a consolidated   knowledge-based system that describes business processes in their own terms.    This need was the spark that ignited the ideas in this book. Companies are pay-ing millions to professional consultants to "implement" standard business pro-cessess yet there is no common language on which to base their discussions ortheir process descriptions.   

目录

part1 business engineering


chapter1 business engineering and enterprise optimization


1.1 significance of business engineering

1.2 principles of business engineering

1.3 elements of business engineering

1.4 requirements for successful implenentation of business engineering

1.5 it implementation issues

1.6 effects of integration of information technology

1.7 evolution of informaton technology

1.8 client/server technology

1.9 benefits of client/server technology

1.10 sap and client/server technology

1.11 beyond business engineering

1.12 conclusion


chapter2 the business blueprint


2.1 pros and cons of business blueprints

.2.2 general design of the r/3 blueprint

2.3 focus of the r/3 blueprint

2.4 event-driven process chain methodology

2.5 describing complex business processes

2.6 epc methodology and viewpoints in the r/3 reference model

2.7 summary


chapter 3 configure to order


3.1 standard software implenentation issues

3.2 mapping with the business blueprint

3.3 redlining the blueprint

3.4 extending the business-process design

3.5 conclusion


part2 process design


chapter 4 value chain thinking


4.1 the value chain principle

4.2 r/3 and the value chain

4.3 overview of part 2 value chain thinking


chapter5 sales logistics


5.1 standard order handling scenario

5.2 contract handling and scheduling agreements

5.3 third-party order handling

5.4 customer consignment stock handling

5.5 cash order handling

5.6 rush order handling

5.7 make-to-order sales order handling

5.8 assembly-to-order sales order handling

5.9 empties and returnable packaging handling

5.10 returns handling

5.11 decentralized shipping

5.12 r/3 sales logistics summary


chapter 6 production logistics


6.1 production by lot size

6.2 repetitive manufacturing

6.3 make-to-order production

6.4 process masnufacturing

6.5 project-related"engineer to order"

6.6 quality management for goods receipt from production

6.7 r/3 production logistics summary


chapter 7 procurement logistics


7.1 procurement of stock material

7.2 procurement of consumable materials

7.3 procurement of consingment materials

7.4 procurement of subcontract work

7.5 stock transfer processing

7.6 external services management

7.7 r/3 procurement logistics summary


chapter 8 external accounting


8.1 vendor handling

8.2 customer processing

8.3 ota vendor processing

8.4 creditor subsidiary/head-office processing

8.5 general ledger processing

8.6 special-purpose ledger handling

8.7 consolidation

8.8 r/3 external accounting overview


chapter 9 organization and human resource management


9.1 recruitment

9.2 business event handling

9.3 business trip management

9.4 time management handling

9.5 international payroll processing

9.6 salary administration

9.7 benefits administration

9.8 personnel planning and management

9.9 r/3 procurement logistics overview


chapter 10 business planning and controlling


10.1 cost object controlling

10.2 profitability analysis

10.3 profit center accounting

10.4 overhead cost accounting

10.5 r/3 business planning and controlling summary


chapter 11 capital asset management


11.1 planned plant maintenance

11.2 damage-related maintenance processing

11.3 project-basedd maintenance processing

11.4 cash management

11.5 budgeting

11.6 fixed asset processing

11.7 leased asset processing

11.8 r/3 capital asset management summary


chapter12 finance management


12.1 treasury management

12.2 treasury master data scenario

12.3 new security management

12.4 treasury

12.5 treasury information system

12.6 cash management

12.7 market risk management

12.8 r/3 finance management summary


chapter 13 customer service


13.1 field service

13.2 long-term service agreements

13.3 in-house repair processing

13.4 replacement part delivery processing

13.5 notification receipt and processing

13.6 evaluations

13.7 r/3 customer service summary


part 3 architecture,framework,and tools


chapter14 architecture of the r/3 system


14.1 r/3 and the distributed environment

14.2 the three-tier client/server r/3 architecture

14.3 benefits of the r/3 three-tier client/server

14.4 interprogram communication

14.5 middleware transaction management

14.6 rationale for distributed business-process integration

14.7 capabilities of application distribution in r/3

14.8 tools for application distribution

14.9 conclusion


chapter1 r/3 framework and infrastructure


15.1 background of business integration

15.2 sap business framework

15.3 repository as integrating factor

15.4 enterprise application development

15.5 conclusion


chapter2 business engineering in r/3


16.1 r/3 business engineer overview

16.2 business engineer and streamlined implementations

16.3 modeling the distributed enterprise

16.4 using the r/3 reference model

16.5 guideline for implementing r/3

16.6 project management procedure model

16.7 acceleratedsap

16.8 workflow and personnel organization

16.9 open repository interface

16.10 business engineer:future vision


chapter 3 next generation enterprise


17.1 what is interner erp?

17.2 next generation application components

17.3 the industry reference model,process configuration,vertical markets

17.4 supply chain optimization,planning,and execution

17.5 enterprise application integration

17.6 electronic commerce

17.7 desktop erp:automating the way people work

17.8 conclusion


index


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