涉外商务秘书英语 配光盘 21世纪职业秘书专业教材

Unit 1 Knowing about Secretary
　1.Listening One:Work of Secretary
　2.Listening Two:Being a Competent Secretary
　3.Speaking One: Secretarial Ethics
　4.Speaking Two: Qualities of Secretary
　5.Reading One: Duties and Responsibilities of a Secretary
　6.Reading Two: Secretarial Skills and Tips
　7.Writing: Note
　8.Cultural Matters
Unit 2 Office Management
　1.Listening One: Ways of Work
　2.Listening Two:Office Automation
　3.Speaking One:Coping with Heavy Workload
　4.Speaking Two:Office Control
　5.Reading One:Office Control
　6.Reading Two: Interpersonal Relations at Work
　7.Writing: Notice or Announcement
　8.Cultural Matters
Unit 3 Information Management
　1.Listening One:Office Work Patterns
　2.Listening Two:Computerized Filling System
　3.Speaking One:Keeping Information Safe
　4.Speaking Two:Microfilming Filing
　5.Reading One:Keeping Information Safe
　6.Reading Two: Effective Filing
　7.Writing: Office Memo
　8.Cultural Matters
Unit 4 Conference Management
　1.Listening One:Preparing a Conference
　2.Listening Two:Scheduling a Meeting
　3.Speaking One:Planning a Meeting
　4.Speaking Two:Conference Theme and Agenda
　5.Reading One:Organizing Conference
　6.Reading Two: Problems related to Scheduling Meetings
　7.Writing: Meeting Minutes
　8.Cultural Matters
Unit 5 Business Trip Management
　1.Listening One:Visit and Travel
　2.Listening Two:Hotel Accommodations
　3.Speaking One:Business Trip Transport
　4.Speaking Two:Travelling Abroad
　5.Reading One:Travel Arrangement
　6.Reading Two: Tips for Effective Business Travel
　7.Writing: Letters of Invitation
　8.Cultural Matters
Unit 6 HR Management
　1.Listening One:HR Matters
　2.Listening Two:Staff Appraisal
　3.Speaking One:Job Application
　4.Speaking Two:Training, Internal Transferring and Promoting
　5.Reading One:What is recruiting?
　6.Reading Two: Performance Appraisal
　7.Writing: Application Letters and Résumés
　8.Cultural Matters
Unit 7 Performance Management
　1.Listening One:Job Satisfaction
　2.Listening Two:Team Spirit
　3.Speaking One:Evaluating Teamwork
　4.Speaking Two:Employee Motivation
　5.Reading One:Building an Effective Team
　6.Reading Two: Motivating
　7.Writing: Business Report
　8.Cultural Matters
Unit 8 Client Management
　1.Listening One: Customer Service
　2.Listening Two: Obtaining Customer Feedback
　3.Speaking One:Handling Complaints
　4.Speaking Two:Customer Services
　5.Reading One:Connecting Customers
　6.Reading Two: Effective Communication
　7.Writing: Establishing Business Relations
　8.Cultural Matters
Unit 9 Crisis Management
　1.Listening One:Negotiation
　2.Listening Two:Managing Crisis
　3.Speaking One:Bosstaming Strategies
　4.Speaking Two:CrisisManaging Strategies
　5.Reading One:Crisis Management Strategies
　6.Reading Two: Benefits of Networking
　7.Writing: Letters of Apology
　8.Cultural Matters
Unit 10 Cash Management
　1.Listening One:Awards to Company Performances
　2.Listening Two:Cash-flow
　3.Speaking One:Budgeting
　4.Speaking Two:Financial Statement
　5.Reading One:Cash Flow
　6.Reading Two: Budgeting
　7.Writing: Terms of Payment
　8.Cultural Matters
Unit 11 Project Management1
　1.Listening One:Giving Advice
　2.Listening Two:Branding
　3.Speaking One:Retaining Staff
　4.Speaking Two:Orientation program
　5.Reading One:Purposes of Schedules
　6.Reading Two: Project Phases
　7.Writing: Orders and Contracts
　8.Cultural Matters
Unit 12 Corporate Management
　1.Listening One:Corporate Culture
　2.Listening Two:Corporate Image
　3.Speaking One:Corporate Communication
　4.Speaking Two:Corporate Image Promotion
　5.Reading One:Corporate Image Management
　6.Reading Two: Strategic Planning
　7.Writing: Letters of Congratulations
　8.Cultural Matters
参考文献