Practical English for hotel service

第一章前台服务ChapterⅠFront Desk
实训项目一客房预订服务Making Room Reservations
实训项目二取消预订、变更服务Changing or Canceling the Reservation
实训项目三礼宾服务Concierge
实训项目四 客房登记入住服务Checking in
实训项目五总机服务Telephone
实训项目六 问询服务Information
实训项目七外币兑换服务Foreign Currency Exchange
实训项目八结账退房服务Checking out
实训项目九寄存服务Storage Service
实训项目十处理投诉Dealing with the Complaint
第二章客房服务ChapterⅡ Housekeepin9
实训项目一客房迎宾服务Showing the Room for the Guest
实训项目二清理客房服务Room Cleanin9
实训项目三客房洗衣服务Laundry Service
实训项目四客房送餐服务Room Service
实训项目五客房维修服务Maintenance Service
实训项目六客房紧急事件Emergency
第三章餐厅服务ChapterⅢRestaurant Service
实训项目一餐台预订服务Table Reservation
实训项目二餐厅用餐服务Table.service
实训项目三宴会服务A Banquet Service
实训项目四处理投诉Dealing with the Complaints
实训项目五酒吧服务Bar Service
第四章商务中心Chapter Ⅳ Business Center
实训项目一文秘服务Secretarial Service
实训项目二票务服务Ticket Booking Service
实训项目三其他商务服务Other Business Service
第五章会展服务Chapter Ⅴ Convention and Exhibition Service
实训项目一咨询与预订实训Consulting and Reservation
实训项目二现场视察服务Showing Around Service
实训项目三会议餐饮安排Arranging Catering for a Meeting or Seminar
实训项目四会议代表签到服务Meeting Delegates Registration Service
实训项目五展位预订服务实训Exhibition Reservation Service
实训项目六展品装卸服务实训Exhibits Unpacking Service
实训项目七展台接待服务Reception Service at Exhibition Hall
参考文献