简介
The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In additionto easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPointT presentations and electronic copies of all supporting material featured in the book. Leadership Training offers both background knowledge and the practical help you need to create strongleadership training at all levels within the organization.Presenting the most up-to-date training methodologies suchas accelerated learning, this guide also provides methods for assessing leadership strengths and weaknesses. Contains exercises, handouts, assessments and tools to help you: .develop strong leaders at all organisational levels .encourage growth of key leadership competencies .become a more effective and efficient facilitator .ensuretraining is on target and gets results "This book is a wonderful resource for putting together a first-rate leadership development programme or adding to an existing one." Nadine W. Martin, Manager for E-learning and Delivery, LL Bean, Inc. Other books in this series: New Supervisor Training, Customer Service Training, New Employee Orientation Training, Leading Change Training. Practical hands-on guide offers all the exercises, handouts and presentations you need to develop effective training programmes 'Workshop' approach helps you quickly and easily develop training in key business areas Includesa companion CD-ROM.
目录
Cover 1
Leadership Training 4
Contents 8
Preface 14
About the Author 16
Chapter 1: INTRODUCTION: HOW TO USE THIS BOOK EFFECTIVELY 18
What\u2019s in This Chapter? 18
The Value of an Effective Training and Development Programme on Leadership 18
A Process for Choosing the Best Programme 20
How to Use This Workbook Most Effectively 23
What's in This Workbook and on the CD? 24
Icons 24
What to Do Next 25
Chapter 2: HOW PEOPLE LEARN 28
What\u2019s in This Chapter? 28
Accelerating Learning 28
INTAKE STYLES 29
MULTIPLE INTELLIGENCES 30
A Model for Learning Development 32
THE LEARNER FIRST APPROACH 32
Project Management for Trainers 34
Dare to Properly Manage Resources 34
Creating a Learning Environment 35
The Roles of Learning 36
Summary 38
What to Do Next 38
Chapter 3: ASSESSING LEADERSHIP STRENGTHS AND WEAKNESSES 40
What\u2019s in This Chapter? 40
Self-Assessment 41
360-Degree Assessment 41
Behavioural and Motivators Assessment 42
Privacy Issues 43
Summary 43
What to Do Next 43
Chapter 4: EVALUATION 44
What\u2019s in This Chapter? 44
Mini-Evaluation for Longer Workshops 48
Evaluations for Workshop Completion 48
Evaluation of Business Benefit 48
What to Do Next 49
Chapter 5: ONE-HOUR PROGRAMME 50
What\u2019s in This Chapter? 50
One-Hour Programme 50
OBJECTIVES 50
MATERIALS 50
Using the CD 51
One-Hour Sample Agenda 51
What to Do Next 53
Chapter 6: HALF-DAY PROGRAMME 56
What\u2019s in This Chapter? 56
Half-Day Programme 56
OBJECTIVES 56
MATERIALS 57
Using the CD 57
Half-Day Sample Agenda 57
The Customized Half-Day Version 60
What to Do Next 60
Chapter 7: ONE-DAY PROGRAMME 64
What\u2019s in This Chapter? 64
One-Day Programme 65
TRAINING OBJECTIVES 65
MATERIALS 65
Using the CD 66
One-Day Sample Agenda 66
The One-Day Customized Version 71
What to Do Next 71
Chapter 8: TWO-DAY PROGRAMME 76
What\u2019s in This Chapter? 76
Two-Day Programme 76
TRAINING OBJECTIVES 76
MATERIALS 77
Using the CD 80
Sample Agenda: First Day 80
Sample Agenda: Second Day 87
What to Do Next 95
Chapter 9: FOLLOW-UP WORK: ACTION PLANNING 116
What\u2019s in This Chapter? 116
Setting Up Manager Reviews 117
Coaching Sessions 118
Follow-Up Sessions 118
Ideas for Continuing Learning 119
Summary 119
What to Do Next 120
Chapter 10: LEARNING ACTIVITIES 122
What\u2019s in This Chapter? 122
Tips for Trainers 122
Learning Activity 10\u20131: Understanding Leadership 123
GOALS 123
MATERIALS 123
TIME 123
INSTRUCTIONS 123
Learning Activity 10\u20132: Lead/Manage 125
GOALS 125
MATERIALS 125
TIME 125
INSTRUCTIONS 125
Learning Activity 10\u20133: Personal Mission 127
GOAL 127
MATERIALS 127
TIME 127
INSTRUCTIONS 127
Learning Activity 10\u20134: Self-Assessment 129
GOAL 129
MATERIALS 129
TIME 129
INSTRUCTIONS 129
Learning Activity 10\u20135: Behavioural Style 130
GOAL 130
MATERIALS 130
TIME 130
INSTRUCTIONS 130
Learning Activity 10\u20136: Resiliency Attitude 134
GOALS 134
MATERIALS 134
TIME 134
INSTRUCTIONS 134
Learning Activity 10\u20137: Intake Styles 136
GOALS 136
MATERIALS 136
TIME 136
INSTRUCTIONS 136
Learning Activity 10\u20138: Imposing Order on Chaos 138
GOAL 138
MATERIALS 138
TIME 138
INSTRUCTIONS 138
Learning Activity 10\u20139: Sabotage 139
GOALS 139
MATERIALS 139
TIME 139
INSTRUCTIONS 139
Learning Activity 10\u201310: Coaching Role Play 141
GOALS 141
MATERIALS 141
TIME 141
INSTRUCTIONS 141
Learning Activity 10\u201311: Blending Styles 143
GOALS 143
MATERIALS 143
TIME 143
INSTRUCTIONS 143
Learning Activity 10\u201312: Adapting Styles 145
GOALS 145
MATERIALS 145
TIME 145
INSTRUCTIONS 145
Learning Activity 10\u201313: Listening 146
GOALS 146
MATERIALS 146
TIME 146
INSTRUCTIONS 146
Learning Activity 10\u201314: Feedback 147
GOALS 147
MATERIALS 147
TIME 147
INSTRUCTIONS 147
Learning Activity 10\u201315: Creating a Vision 149
GOAL 149
MATERIALS 149
TIME 149
INSTRUCTIONS 149
Learning Activity 10\u201316: Customer Orientation 150
GOAL 150
MATERIALS 150
TIME 150
INSTRUCTIONS 150
Learning Activity 10\u201317: STEM 151
GOAL 151
MATERIALS 151
TIME 151
INSTRUCTIONS 151
Learning Activity 10\u201318: Remembering 152
GOAL 152
MATERIALS 152
TIME 152
INSTRUCTIONS 152
Learning Activity 10\u201319: Scenario Planning 154
GOAL 154
MATERIALS 154
TIME 154
INSTRUCTIONS 154
Learning Activity 10\u201320: Delphi Technique 155
GOAL 155
MATERIALS 155
TIME 155
INSTRUCTIONS 155
Learning Activity 10\u201321: Nominal Group Technique 156
GOAL 156
MATERIALS 156
TIME 156
INSTRUCTIONS 156
Learning Activity 10\u201322: Project Leadership 157
GOAL 157
MATERIALS 157
TIME 157
INSTRUCTIONS 157
Chapter 11: HANDOUTS, ASSESSMENTS, TRAINING INSTRUMENTS AND TOOLS 160
What\u2019s in This Chapter 160
Using the CD 162
Handout 11\u20131: The 10 Leadership Competencies 163
Handout 11\u20132: Mike's Role 166
Handout 11\u20133: Angela's Role 166
Handout 11\u20134: Observation Checklist 167
Handout 11\u20135: A Difficult Conversations Checklist 168
Handout 11\u20136: Adapting Your Style: Working with Core Style D 169
Handout 11\u20137: Adapting Your Style: Working with Core Style I 170
Handout 11\u20138: Adapting Your Style: Working with Core Style S 171
Handout 11\u20139: Adapting Your Style: Working with Core Style C 172
Handout 11\u201310: The Sabotage Exercise 173
Handout 11\u201311: Team Member Assignment Cards for the Sabotage Exercise 174
Handout 11\u201312: Feedback 176
Chunks 1 176
Chunks 2 176
Chunks 3 176
Handout 11\u201313: Hints and Solutions for Feedback 177
Handout 11\u201314: The Hero's Journey 178
Handout 11\u201315: Delphi Technique Case Study 179
Handout 11\u201316: Steps to Great Projects 180
Handout 11\u201317: Define: Write the Project Definition 181
Handout 11\u201318: Establish Project Scope 182
Handout 11\u201319: What to Do if You're Behind 183
Assessment 11\u20131: Leadership Self-Assessment 184
Assessment 11\u20132: Quick n' Dirty DISC/PIAV Assessment 187
Assessment 11\u20133: The Language System Diagnostic Instrument 189
Part One 189
Part Two 190
Part Three 191
Scoring and Interpretation 192
Training Instrument 11\u20131: Action Plan 194
Training Instrument 11\u20132: Identification of Strengths and Weaknesses 195
Training Instrument 11\u20133: Nine Dots 196
Training Instrument 11\u20134: Practising Flexibility: A Test of Your Creative Thinking Skills 197
Training Instrument 11\u20135: Journalling: Resiliency 199
Training Instrument 11\u20136: Journalling: Working with Others 200
Training Instrument 11\u20137: Blending of Styles 201
Training Instrument 11\u20138: Walk a Mile in My Shoes\u2026 202
Scenario 1 202
Scenario 2 202
Training Instrument 11\u20139: Journalling: Communication 203
Training Instrument 11\u201310: Performance Review 204
Training Instrument 11\u201311: Journalling: Coaching 205
Training Instrument 11\u201312: Journalling: Vision 206
Training Instrument 11\u201313: Change versus Transition 207
Training Instrument 11\u201314: Journalling: Change 208
Training Instrument 11\u201315: Journalling: Customer Orientation 209
Training Instrument 11\u201316: Nominal Group Technique Case Study 210
Training Instrument 11\u201317: Journalling: Strategic Business Acumen 211
Training Instrument 11\u201318: Document Risk and Constraints 212
Training Instrument 11\u201319: Journalling: Project Leadership 213
Training Instrument 11\u201320: Strength Worksheet 214
Training Instrument 11\u201321: Opportunity Worksheet 215
Training Instrument 11\u201322: Action Plan 216
Tool 11\u20131: The Hero's Journey 217
Story of Origin 217
Call to Adventure 217
Guardians of the Threshold 217
Allies 217
Crossing the Threshold 218
Belly of the Whale 218
Road of Trials 218
The Accomplishment (The Gift) 218
Magical Flight 218
Guardians of the Threshold 218
Orchestrator of Two Worlds 219
Tool 11\u20132: Systems Thinking 220
Tool 11\u20133: Mini-Evaluation 221
Tool 11\u20134: General Workshop Appraisal 222
Appendix A: USING THE COMPACT DISC 224
Contents of the CD 224
Computer Requirements 224
Printing from the CD 225
TEXT FILES 225
POWERPOINT SLIDES 227
Adapting the PowerPoint Slides 227
Showing the PowerPoint Presentations 227
Appendix B: SAMPLE STEP-BY-STEP PREPARATION FOR DELIVERY 230
References 232
Leadership Training 4
Contents 8
Preface 14
About the Author 16
Chapter 1: INTRODUCTION: HOW TO USE THIS BOOK EFFECTIVELY 18
What\u2019s in This Chapter? 18
The Value of an Effective Training and Development Programme on Leadership 18
A Process for Choosing the Best Programme 20
How to Use This Workbook Most Effectively 23
What's in This Workbook and on the CD? 24
Icons 24
What to Do Next 25
Chapter 2: HOW PEOPLE LEARN 28
What\u2019s in This Chapter? 28
Accelerating Learning 28
INTAKE STYLES 29
MULTIPLE INTELLIGENCES 30
A Model for Learning Development 32
THE LEARNER FIRST APPROACH 32
Project Management for Trainers 34
Dare to Properly Manage Resources 34
Creating a Learning Environment 35
The Roles of Learning 36
Summary 38
What to Do Next 38
Chapter 3: ASSESSING LEADERSHIP STRENGTHS AND WEAKNESSES 40
What\u2019s in This Chapter? 40
Self-Assessment 41
360-Degree Assessment 41
Behavioural and Motivators Assessment 42
Privacy Issues 43
Summary 43
What to Do Next 43
Chapter 4: EVALUATION 44
What\u2019s in This Chapter? 44
Mini-Evaluation for Longer Workshops 48
Evaluations for Workshop Completion 48
Evaluation of Business Benefit 48
What to Do Next 49
Chapter 5: ONE-HOUR PROGRAMME 50
What\u2019s in This Chapter? 50
One-Hour Programme 50
OBJECTIVES 50
MATERIALS 50
Using the CD 51
One-Hour Sample Agenda 51
What to Do Next 53
Chapter 6: HALF-DAY PROGRAMME 56
What\u2019s in This Chapter? 56
Half-Day Programme 56
OBJECTIVES 56
MATERIALS 57
Using the CD 57
Half-Day Sample Agenda 57
The Customized Half-Day Version 60
What to Do Next 60
Chapter 7: ONE-DAY PROGRAMME 64
What\u2019s in This Chapter? 64
One-Day Programme 65
TRAINING OBJECTIVES 65
MATERIALS 65
Using the CD 66
One-Day Sample Agenda 66
The One-Day Customized Version 71
What to Do Next 71
Chapter 8: TWO-DAY PROGRAMME 76
What\u2019s in This Chapter? 76
Two-Day Programme 76
TRAINING OBJECTIVES 76
MATERIALS 77
Using the CD 80
Sample Agenda: First Day 80
Sample Agenda: Second Day 87
What to Do Next 95
Chapter 9: FOLLOW-UP WORK: ACTION PLANNING 116
What\u2019s in This Chapter? 116
Setting Up Manager Reviews 117
Coaching Sessions 118
Follow-Up Sessions 118
Ideas for Continuing Learning 119
Summary 119
What to Do Next 120
Chapter 10: LEARNING ACTIVITIES 122
What\u2019s in This Chapter? 122
Tips for Trainers 122
Learning Activity 10\u20131: Understanding Leadership 123
GOALS 123
MATERIALS 123
TIME 123
INSTRUCTIONS 123
Learning Activity 10\u20132: Lead/Manage 125
GOALS 125
MATERIALS 125
TIME 125
INSTRUCTIONS 125
Learning Activity 10\u20133: Personal Mission 127
GOAL 127
MATERIALS 127
TIME 127
INSTRUCTIONS 127
Learning Activity 10\u20134: Self-Assessment 129
GOAL 129
MATERIALS 129
TIME 129
INSTRUCTIONS 129
Learning Activity 10\u20135: Behavioural Style 130
GOAL 130
MATERIALS 130
TIME 130
INSTRUCTIONS 130
Learning Activity 10\u20136: Resiliency Attitude 134
GOALS 134
MATERIALS 134
TIME 134
INSTRUCTIONS 134
Learning Activity 10\u20137: Intake Styles 136
GOALS 136
MATERIALS 136
TIME 136
INSTRUCTIONS 136
Learning Activity 10\u20138: Imposing Order on Chaos 138
GOAL 138
MATERIALS 138
TIME 138
INSTRUCTIONS 138
Learning Activity 10\u20139: Sabotage 139
GOALS 139
MATERIALS 139
TIME 139
INSTRUCTIONS 139
Learning Activity 10\u201310: Coaching Role Play 141
GOALS 141
MATERIALS 141
TIME 141
INSTRUCTIONS 141
Learning Activity 10\u201311: Blending Styles 143
GOALS 143
MATERIALS 143
TIME 143
INSTRUCTIONS 143
Learning Activity 10\u201312: Adapting Styles 145
GOALS 145
MATERIALS 145
TIME 145
INSTRUCTIONS 145
Learning Activity 10\u201313: Listening 146
GOALS 146
MATERIALS 146
TIME 146
INSTRUCTIONS 146
Learning Activity 10\u201314: Feedback 147
GOALS 147
MATERIALS 147
TIME 147
INSTRUCTIONS 147
Learning Activity 10\u201315: Creating a Vision 149
GOAL 149
MATERIALS 149
TIME 149
INSTRUCTIONS 149
Learning Activity 10\u201316: Customer Orientation 150
GOAL 150
MATERIALS 150
TIME 150
INSTRUCTIONS 150
Learning Activity 10\u201317: STEM 151
GOAL 151
MATERIALS 151
TIME 151
INSTRUCTIONS 151
Learning Activity 10\u201318: Remembering 152
GOAL 152
MATERIALS 152
TIME 152
INSTRUCTIONS 152
Learning Activity 10\u201319: Scenario Planning 154
GOAL 154
MATERIALS 154
TIME 154
INSTRUCTIONS 154
Learning Activity 10\u201320: Delphi Technique 155
GOAL 155
MATERIALS 155
TIME 155
INSTRUCTIONS 155
Learning Activity 10\u201321: Nominal Group Technique 156
GOAL 156
MATERIALS 156
TIME 156
INSTRUCTIONS 156
Learning Activity 10\u201322: Project Leadership 157
GOAL 157
MATERIALS 157
TIME 157
INSTRUCTIONS 157
Chapter 11: HANDOUTS, ASSESSMENTS, TRAINING INSTRUMENTS AND TOOLS 160
What\u2019s in This Chapter 160
Using the CD 162
Handout 11\u20131: The 10 Leadership Competencies 163
Handout 11\u20132: Mike's Role 166
Handout 11\u20133: Angela's Role 166
Handout 11\u20134: Observation Checklist 167
Handout 11\u20135: A Difficult Conversations Checklist 168
Handout 11\u20136: Adapting Your Style: Working with Core Style D 169
Handout 11\u20137: Adapting Your Style: Working with Core Style I 170
Handout 11\u20138: Adapting Your Style: Working with Core Style S 171
Handout 11\u20139: Adapting Your Style: Working with Core Style C 172
Handout 11\u201310: The Sabotage Exercise 173
Handout 11\u201311: Team Member Assignment Cards for the Sabotage Exercise 174
Handout 11\u201312: Feedback 176
Chunks 1 176
Chunks 2 176
Chunks 3 176
Handout 11\u201313: Hints and Solutions for Feedback 177
Handout 11\u201314: The Hero's Journey 178
Handout 11\u201315: Delphi Technique Case Study 179
Handout 11\u201316: Steps to Great Projects 180
Handout 11\u201317: Define: Write the Project Definition 181
Handout 11\u201318: Establish Project Scope 182
Handout 11\u201319: What to Do if You're Behind 183
Assessment 11\u20131: Leadership Self-Assessment 184
Assessment 11\u20132: Quick n' Dirty DISC/PIAV Assessment 187
Assessment 11\u20133: The Language System Diagnostic Instrument 189
Part One 189
Part Two 190
Part Three 191
Scoring and Interpretation 192
Training Instrument 11\u20131: Action Plan 194
Training Instrument 11\u20132: Identification of Strengths and Weaknesses 195
Training Instrument 11\u20133: Nine Dots 196
Training Instrument 11\u20134: Practising Flexibility: A Test of Your Creative Thinking Skills 197
Training Instrument 11\u20135: Journalling: Resiliency 199
Training Instrument 11\u20136: Journalling: Working with Others 200
Training Instrument 11\u20137: Blending of Styles 201
Training Instrument 11\u20138: Walk a Mile in My Shoes\u2026 202
Scenario 1 202
Scenario 2 202
Training Instrument 11\u20139: Journalling: Communication 203
Training Instrument 11\u201310: Performance Review 204
Training Instrument 11\u201311: Journalling: Coaching 205
Training Instrument 11\u201312: Journalling: Vision 206
Training Instrument 11\u201313: Change versus Transition 207
Training Instrument 11\u201314: Journalling: Change 208
Training Instrument 11\u201315: Journalling: Customer Orientation 209
Training Instrument 11\u201316: Nominal Group Technique Case Study 210
Training Instrument 11\u201317: Journalling: Strategic Business Acumen 211
Training Instrument 11\u201318: Document Risk and Constraints 212
Training Instrument 11\u201319: Journalling: Project Leadership 213
Training Instrument 11\u201320: Strength Worksheet 214
Training Instrument 11\u201321: Opportunity Worksheet 215
Training Instrument 11\u201322: Action Plan 216
Tool 11\u20131: The Hero's Journey 217
Story of Origin 217
Call to Adventure 217
Guardians of the Threshold 217
Allies 217
Crossing the Threshold 218
Belly of the Whale 218
Road of Trials 218
The Accomplishment (The Gift) 218
Magical Flight 218
Guardians of the Threshold 218
Orchestrator of Two Worlds 219
Tool 11\u20132: Systems Thinking 220
Tool 11\u20133: Mini-Evaluation 221
Tool 11\u20134: General Workshop Appraisal 222
Appendix A: USING THE COMPACT DISC 224
Contents of the CD 224
Computer Requirements 224
Printing from the CD 225
TEXT FILES 225
POWERPOINT SLIDES 227
Adapting the PowerPoint Slides 227
Showing the PowerPoint Presentations 227
Appendix B: SAMPLE STEP-BY-STEP PREPARATION FOR DELIVERY 230
References 232
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