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简介：Continuous quality improvement is essential to every organization. Leading corporations such as Motorola, General Electric, American Express, J.P. Morgan, and GE Capital have demonstrated that improved quality raises profits, reduces costs, and improves competitive position. This book creates a bridge between the theory and practice of Quality Management. Each theory and practice in this book is illustrated with detailed examples and actual case studies. The book ends by presenting the current "best practices" of Quality Management within the context of Six Sigma management. Book jacket.
